Regional Manager

Regional ManagerThe Regional Manager is responsible for the performance, culture, and operational excellence of a multiunit region (8 locations). This role drives revenue growth, client experience, and team development by coaching Store Managers, building strong bench leadership, and ensuring consistent execution of brand standards across all locations. The Regional Manager acts as the key link between leadership and store-level teams—translating strategy into execution while developing high-performing managers and aestheticians.Key ResponsibilitiesCoach and develop Managers to effectively lead, train, and retain high performing aestheticiansBuild and maintain a strong Assistant Manager bench to support growth and succession planningLead onboarding and training standards, including manager training, orientations, and ongoing developmentOversee and support training initiatives including client experience, Glow Guide execution and service standardsParticipate in interviews and hands-on assessments for key hiresPartner with managers on hiring decisions, onboarding plans, and long-term team developmentActively recruit talent through schools, community outreach, and industry networkingSupport managers with call-offs and staffing gaps to ensure seamless daily operationsOptimize staffing across locations by strategically placing aestheticians based on demandDevelop and execute seasonal staffing strategies, including holiday floater plansOversee and maintain master shift schedules and regional floater schedulingEnsure proper store assignment and onboarding experience for all new hiresEnsure consistent execution of operational standards, policies, and procedures across all locationsConduct regular audits including timecard reviews, open orders, gift cards, and cancellation trackingMonitor and manage operational budgets in partnership with Store ManagersCoach managers on compensation structures and performance improvement opportunityEnsure compliance with payroll processes and operational timelinesChampion and uphold The Only Facial "WOW Experience" across all locationsIdentify and implement improvements to enhance client satisfaction and retentionEnsure all services are delivered using approved products and protocolsMonitor and resolve client concerns, including adverse events, in a timely and professional mannerConduct routine in store observations to maintain culture, service quality, and brand consistencyAnalyze store utilization and partner with marketing to drive appointment volume and fill gapsIdentify opportunities to improve aesthetician productivity and service efficiencySupport managers in problem-solving operational challenges to improve overall store performanceCoordinate and support resolution of maintenance and equipment issues across locationsAssist managers in troubleshooting and resolving day-to-day facility needsEnsure treatment rooms and equipment are maintained to brand standardsQualificationsRequiredBachelor's degree in Business, Management, or a related field preferredMinimum of 5 years of multi-unit retail, wellness, or service industry management experience, including leadership of multiple locationsProven experience developing managers, improving operational performance, and driving revenue growthStrong knowledge of staffing, budgeting, payroll, and operational complianceProficiency with Microsoft Office and business management softwareExcellent leadership, communication, coaching, and problem-solving skillsCore CompetenciesLeadership & CoachingOperational ExcellenceStrategic Decision-MakingCommunication & Relationship BuildingResults OrientationPhysical RequirementsAbility to travel frequently between assigned store locationsProlonged periods of standing, walking, and conducting in-store observationsAbility to sit and work at a computer for extended periodsOccasionally lift and move items up to 25 poundsAbility to communicate effectively in person, by phone, and electronicallyEqual Employment Opportunity (EEO) StatementThe Only Facial is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law.ADA StatementThe Only Facial provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would cause an undue hardship.