Camp Facilities Manager

Job Description

Job Description

Summary

Under Canvas Facility Managers take pride in ensuring that the glamping locations are operational, safe, functional, and well-maintained so that guests can fully utilize and enjoy all of the amenities. This position reports directly to the Operations Manager and partners with the Regional Facilities Manager for additional departmental support. The Facilities Manager is the on-site maintenance expert, overseeing, training, and performing maintenance tasks with the Facilities Team.  

• Think critically to respond and react quickly to ever changing situations on property
• Able to problem solve to resolve issues safely and efficiently
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Help and support guest and team member issues quickly and efficiently
• Interview and collaborate with OM on hiring of Facilities team members
• Participate in delivery of performance reviews for team members
• Deliver corrective actions to team members
• Prioritize goals and delegate tasks on a regular basis for facilities staff while working in conjunction with the camp Operations Manager
• Able to run the camp and work independently with minimal oversight in the event the OM is unavailable
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Maintain the departmental budget by managing Facilities’ purchases and updating checkbook of operating expenses to match business needs and to meet monthly and yearly financial goals
• Oversee and perform routine and preventative maintenance for all aspects of the property including infrastructure elements, tents, and maintenance equipment
• Perform key tasks in planning of capital purchases and projects throughout the year
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Prioritize tasks effectively
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Promote company sustainability initiatives
• Other duties as assigned

Preferred Qualifications

• High School Diploma, GED, or equivalent years of experience
• Experience as maintenance technician minimum of 2 years with at least 1 year of supervisory experience
• Experience in infrastructure systems including plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance
• Provide input and assist Operations Manager in annual build of maintenance department budget
• Competently perform duties in absence of OM
• Demonstrated commitment to delivering high quality customer service
• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgement, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Ability to work independently and meet deadlines on assigned projects
• Proficiency in Microsoft Office Suite
• Participate in educational and training opportunities