Customer Care Associate

Customer Care Associate

Job Type: Full-time

Pay: Starting $50,000 per year

Core Hours: M-F 8am - 5pm EST

As a Customer Care Associate, you will work in a collaborative environment that will allow you to be part of a team of energetic individuals and free thinkers. You will receive hands-on training that will empower you to provide a knowledgeable customer service experience. This fast-paced environment offers a prosperous career path in an open and inviting environment.

This role will be onsite 5 days/week in our Reston, VA office. Training will be conducted onsite, Monday through Friday, at our Reston, VA office. After training is completed, the role will transition to a hybrid 40-hour workweek that includes onsite weekdays and remote weekend shifts on Saturday and Sunday, based on business needs.

Responsibilities

• Answer inbound calls to assist our homeowners with various warranty concerns
• Understand each customer's individual needs and determine the best course of action
• Communicate clearly any next steps and help manage expectations
• Fully document each call accordingly
• Build rapport and manage relationships over the phone

What We Look For in a Candidate

• 1-3 years of experience in customer service
• Proficient typing skills
• Demonstrated ability to interact with customers
• Experience working in a phone-based/call center environment is a plus

Life at NVR:

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge, and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.