Vice President, Strategic Account Management

Job Description

Job Description

Position Overview:

The Vice President of Strategic Account Management manages and oversees our most strategic partners (clients) within our portfolio of our products. These partners can be situated in the K-12, corporate, or government markets.

The Vice President of Strategic Account Management will be responsible for executing on a high touch communication cadence with key external stakeholders that work within our strategic partnerships, providing a high energy approach to expanding our footprint within the client landscape, and be responsible for the revenue retention and growth of each strategic partner. The individual must be able to accomplish these goals by their individual skill level and by also effectively managing a team of internal players who are directly responsible for specific partners. This individual should also be an expert at leveraging internal cross-functional teams and available resources. The goal is to ensure our partners’ needs, challenges, and objectives are always being met and are retained as partners for the long term.

Location:

Adel, IA or Remote

Essential Job Functions:

• Serve as the company lead for a portfolio of strategic accounts and head the development and execution of partner success plans which will ensure account retention, growth, and deepening of high-level partner relationships.
• Manage a team who is directly responsible for the account management of specific partners, build on their expertise, and work with them to deliver/execute on the partner success plans that have been put in place.
• Build strong relationships at the highest levels of each partner hierarchy which can include state government agencies, corporate entities, and K-12 districts.
• Provide clear direction to internal, cross-functional team members to ensure that partner projects are appropriately scoped and executed on.
• Execute, build, and manage communication cadences that are specialized for each strategic partner. Topics must include but are not limited to: Maximizing the value of purchased products, sharing progress and relevant data, mitigating relationship risks, and providing issue resolution.
• Anticipate partner needs and adapt with strategic solutions for partnership opportunities.
• Assist CRO on managing the Partner P/Ls and contribute to the annual budgeting and planning cycle.
• Provide thought leadership to the executive team, laterally to company leaders, and with all team members accordingly to ensure all are up to speed on the state of relationships and that there is knowledge for continued idea generation and exploration to stay ahead of the market.

Requirements:

• Bachelor’s Degree in Sales, Marketing, Business or similar concentration. Will also look at length of time in account management roles as a substitute to specific type of degree.
• A minimum of 8 years of demonstrated strategic account management success within areas of retention, revenue growth, partner happiness, and relationship building.
• A minimum of 5 years managing account management teams with a focus on revenue retention, revenue growth, and support management.
• 8+ years of K-12 Ed Tech account management experience is highly preferred.
• 5+ years of K-12 strategic account management at the state gov’t level is highly preferred.
• Proven ability to build on the relationship matrix within partners and possessing a skill set in being able to get into C-suite/Top level of agencies
• Travel 25% of the time.
• Proven experience in presenting to executive level on data, results, outcomes, and projections.
• Proficiency in reporting and data-driven decision-making.
• Position can be remote, preference given to local applicants.

Skills and Abilities:

• Strong professional and persuasive communication skills. You can articulate thoughts and ideas clearly with excellent written and verbal communications.
• Be a a strong culture leader, with an ability to flex with the needs of individuals on your team, desire to coach and be part of someone’s success journey.
• Effective organization skills, flexibility, and the ability to set priorities.
• Strong analytical skills and the ability to translate data into actionable insights.
• High level of attention to details, ability to listen with empathy, and ask follow up questions for understanding and clarity.
• Results-oriented mindset with track record of driving successful outcomes in interactions.
• A team-based culture player that can interact effectively with everyone regardless of position.
• A commitment to achieving performance goals both individually and as a team.
• Can quickly become an expert in your area of business and good at problem solving
• Solid project management skills.