Outpatient Ambulatory Clinic Supervisor - Otolaryngology (ENT)

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MINIMUM QUALIFICATIONS

Education: High School Diploma or GED. Experience: Three (3) years of medical office experience. Experience: Three (3) years of customer service experience.

PREFERRED QUALIFICATIONS

Education: Associates degree. Certification: Medical Assistant Certification. Experience: One (1) year of supervisory experience.

CORE DUTIES AND RESPONSIBILITIES

Provide daily supervision of the medical office staff. Primary contact for VP, Director, or Administrator. Address or escalation of patient concerns, including billing and insurance inquiries, and patient experience within the designated practice. Schedule front and back‑office staff to meet practice needs in a fiscally responsible manner while ensuring adequate clinic coverage. Monitor and approve employee timekeeping per budget via KRONOS. Identify and provide development opportunities to office staff. Responsible for monitoring, ordering and maintaining appropriate supply levels; maintain equipment and oversee building maintenance and repairs. Work with the Quality & Safety Manager to incorporate highest quality measures and participate in PSN to provide protocols for the safety of providers, staff and patients. Lead Root Cause Analysis (RCA) and Performance Improvement (PI) projects. Participate in department meetings. Responsible for staff selection. Actively participate in the corrective action process for assigned direct reports. Provide regular and ongoing feedback to staff, including informal feedback, formal coaching sessions, and annual performance appraisals. Serve as an EPIC super‑user for ambulatory, cadence, prelude, etc. Collaborate with Quality, EPIC Trainers and Leadership to develop and implement protocols and SOPs. Promote a positive team‑oriented culture in line with the mission, vision and values of WVU Medicine. Ensure staff delivers industry‑leading patient care and experience. Communicate verbally and in writing with patients, families and visitors in a general and professional manner. Provide personal and staff education on local, state and national regulatory compliance, and healthcare delivery standards and best practices. Deliver provider needs to division administrator or designee.

PHYSICAL REQUIREMENTS

Sitting for long periods of time. Occasional light work including standing, walking, bending, and lifting weights up to ten pounds. May be required to lift up to 20 pounds on an infrequent basis.

WORKING ENVIRONMENT

Medical Office Environment.

SKILLS AND ABILITIES

Ability to prioritize competing demands. Ability to resolve conflicts. Ability to operate and learn computer software programs. Customer service skills. Ability to learn and interpret medical terminology. Organization skills. Ability to manage workflow for self and direct reports. Additional Job Description Scheduled Weekly Hours: 40 Exempt/Non‑Exempt: United States of America (Exempt) Company: BMC Berkeley Medical Center Cost Center: 478 BMC Ears Nose and Throat Address: 2000 Foundation Way, Martinsburg, West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. #J-18808-Ljbffr WVU Medicine Berkeley and Jefferson Medical Centers