Steward Supervisor

Steward Supervisor

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service. The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line. Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach. This modern, ultra-chic hotel has 686 guestrooms.

The Steward Supervisor supervises, trains and inspects the performance of assigned Stewarding staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guest.

Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Prepare and distribute assignments for Stewarding staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify situations which compromise the department's standards and communicate the situations to proper manager.
• Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
• Inspect cleanliness and organization of storage areas. Assign designated personnel to rectify any deficiencies.
• Check work stations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Monitor and maintain designated par levels of operating equipment.
• Monitor and maintain pest control requirements in accordance with Hotel standards.
• Coordinate and assist with Banquet function requirements as assigned.
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
• Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
• Provide feedback on staff performance to manager.
• Respond to all pages by radio promptly.
• Ensure all staff assignments are completed before staff sign out.
• Assist the Executive Steward as assigned
• Attend designated meetings.
• Stock Stewarding supplies.
• Coordinate and assist with inventories as assigned

Qualifications:

• 2 years experience in food service janitorial position.
• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.
• Knowledge of proper chemical handling.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and direction.
• Compute basic arithmetic.
• Ability to:
  • satisfactorily communicate in English with management and co-workers to their understanding.
  • enforce hotel's standards, policies and procedures with assigned staff.
  • prioritize and organize work assignments, delegate work.
  • direct performance of assigned staff and follow up with corrections where needed.
  • motivate assigned staff and maintain a cohesive team.
  • ascertain staff training needs and provide such training.
  • be a clear thinker in pressure situations and exercise good judgements.
  • focus attention on details.
  • operate designated machinery.
  • remain extremely alert while operating machinery.
  • ensure security of storage room access and hotel property.
  • work without direct supervision.
• High school graduate or equivalent vocational training certificate, some college.
• Previous supervisory experience.
• Fluency in a second language, preferably Spanish and/or Chinese
• Certification in sanitation.
• Previous guest relations training.
• Computer training.
• Endure various physical movements throughout the work areas.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.