Guest Services Assistant

Job Description

Job Description

Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life.

ABOUT US

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.

We are currently seeking a FT Guest Service Assistant at the Center for Women and Children in Miami, FL,

Shift(s) available:
11:00PM - 7:30AM

Including weekends and holidays as needed

JOB SUMMARY:

The Guest Services Assistant (GSA) reports to the Behavioral Health Manager (BHM) and monitors and oversees residential clients. The GSA will assist in new resident orientation to the program, and provide general oversight of the residents and facility in the absence of management. The GSA duties also include handling emergencies according to policies and procedures and notifying management of unusual incidents at occurrence or immediately thereafter. Will provide operational support involving graduations, staff functions, luncheons, laundry services, and transportation of clients.

CORE DUTIES/RESPONSIBILITIES:

• Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
• Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
• Reports maintenance problems to Supervisor
• Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
• Handles emergencies according to policies and procedures and notifies management with timely incident reports
• Responds to emails and phone calls in a timely manner, and keeps other staff informed
• Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
• Assists with orientation for new residents and volunteers
• Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS:

• Must have a High School diploma or GED, some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred
• Must have a minimum of one (1) year experience in social services, general office or security work setting
• Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example
• Must be able to multi-task and make sound judgments in a fair and compassionate manner
• Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
• Must be computer literate have experience with MS Office Suite (Word and Outlook)
• Must be able to understand, speak, read and write English and carry out oral and written instructions
  

PHYSICAL REQUIREMENTS:

• Must be able to sit for extended periods, and have the ability to lift and/or pull objects weighing up to 25 pounds
• Must also be able to see, hear and speak, in order to interact with staff and the general public
• Must also be able to move around as needed to perform essential job duties

• Day off for Birthday/Work Anniversary
• Employee Discounts
• Holidays (12)
• Paid Time Off
• Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
• Company Paid Life insurance
• 403b Retirement Plan with 3% match

Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.