Automotive Service Advisor

ASAP Automotive & Transmission- Service Advisor

Location: Bear, DE
Schedule: Monday-Friday | 8:00 AM-5:00 PM
Pay Rate: $60,000-$80,000+ base salary per year
Pay Type: Base Salary + Commission
Pay Schedule: Weekly Pay
Earning Potential: $70,000-$100,000+ annually

How to Apply (IMPORTANT)

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About ASAP Automotive & Transmission

ASAP Automotive & Transmission is seeking an experienced Automotive Service Advisor to join our team in Bear, Delaware. Since 1988, we've built our reputation on honesty, integrity, and quality workmanship while creating long-term relationships with our customers. If you're passionate about delivering exceptional customer service, presenting needed repairs with confidence, and working in a Monday-Friday environment with no weekends, we'd love to meet you.

Key Responsibilities

• Greet customers and deliver an exceptional service experience from arrival through vehicle delivery
• Listen to customer concerns and accurately document vehicle symptoms
• Build repair estimates and clearly explain recommended maintenance and repair services
• Communicate with technicians throughout the repair process to ensure efficient workflow
• Keep customers informed on repair progress and estimated completion times
• Present Digital Vehicle Inspection (DVI) findings and maintenance recommendations
• Coordinate repair orders from check-in through final delivery
• Build long-term customer relationships through honest communication and outstanding service

Qualifications

• Previous Automotive Service Advisor experience preferred
• Minimum 5+ years of experience
• Strong communication and customer service skills
• Ability to explain technical repairs in a clear and professional manner
• Experience preparing repair estimates and presenting maintenance recommendations
• Organized with the ability to manage multiple repair orders
• Comfortable using shop management software; AutoLeap experience is a plus
• Positive, team-oriented, and accountable attitude
• Independent repair shop experience preferred

Compensation & Benefits

• Pay: $60,000-$80,000+ per year
• $70,000-$100,000+ annual earning potential
• Weekly pay
• Monday-Friday schedule (8:00 AM-5:00 PM)
• No weekends
• Medical insurance (after 6 months)
• SIMPLE IRA with up to 3% company match
• $300,000 life insurance
• Disability coverage
• Company-provided uniforms
• Paid training and professional development
• Paid Time Off
• Seven paid holidays

Why Work Here

• Family-owned and operated since 1988
• Established customer base with an outstanding community reputation
• Member of the John Klarkowski Elite Coaching Group with a commitment to continuous improvement
• Team outings including fishing trips, dinners, and more
• Six service bays and six lifts
• Hunter Alignment Rack
• Snap-on Solus & Verus scan tools
• AutoLeap Shop Management System with Digital Vehicle Inspections (DVI)
• State-of-the-art diagnostic equipment
• Average Repair Order of $1,200
• Average weekly car count of 40 vehicles
• Primarily services domestic vehicles with some Asian imports
• Three-Year / 50,000-Mile warranty on most repairs

If you're ready to join a respected independent shop where integrity, teamwork, and customer relationships come first, apply today. We'd love to connect with you about this opportunity.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.