Call Center Representative

SkillBridge Academy

Job Description

Job Description: We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
Provide clear, accurate, and timely information about company services and processes.
Handle a high volume of calls while maintaining professionalism and efficiency.
Document customer interactions and update records in internal systems.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure resolution and satisfaction.

Qualifications:
Qualifications

Qualifications:
High School Diploma or equivalent (required).
Strong verbal communication and active listening skills.
Excellent problem-solving abilities and attention to detail.
Basic computer proficiency, including Microsoft Office and call center systems.
Ability to multitask and remain calm in a fast-paced environment.

Additional Information

Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional development and advancement

Apply

Vacancy posted 2 days ago

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