Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hourly Plus Commission
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency:
We’re thrilled to celebrate our 10th anniversary this year, having opened our doors in March 2015. Over the past decade, we’ve built a reputation for exceptional service and a vibrant, supportive team environment.

Our team of five (four and a half in-office and one remote!) works together seamlessly—and often with the company of our beloved office dogs. We value work-life balance and rewarding hard work. After one year of full-time service, team members receive an extra paid day off each month (that’s 12 additional days annually!), and we offer exciting perks like team field trips and the opportunity to qualify for an annual team trip. Our last two destinations? Maui!

We’re proud to be active in our community, sponsoring events like Rodeo Alaska, and we love finding joy in the little things, often celebrating fun "National Days" together.

Check out our Instagram and Facebook pages to get a glimpse of our team culture and see why we’re more than just an office—we’re a family. Joining us means working hard, having fun, and being part of a team that makes a difference in the lives of our customers and our community.

ROLE DESCRIPTION:
As a Customer Service Representative with Stacey Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.