Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life insurance
• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I officially opened our agency on June 1, 2024, but my roots with State Farm run much deeper as I spent over 18 years working in another agents office before launching my own. Today, I lead a small but passionate team of three full-time professionals who are dedicated to helping our clients protect what matters most.

We offer flexible PTO, life insurance, and a supplemental health policy (for those who qualify), along with opportunities for advancement within the agency and performance-based bonuses. As a second-generation State Farm agent whos lived in Kent County my whole life, Im deeply connected to this community. Im an avid animal lover and actively support organizations like the SPCA, Grass Roots Rescue, and Pipers Paws Rescue. Our agency also sponsors several local travel ball teams and partners with volunteer fire departments, reflecting our commitment to giving back.

What truly sets our office apart is our collaborative, supportive culture. Every team members contribution is valued, and we work closely together to deliver exceptional service while building meaningful relationships with clients and one another. We combine empathy and teamwork with a competitive spirit and a drive to rise to every challenge. That blend of compassion, innovation, and determination allows us to provide personalized solutions and create a workplace where both our team and our clients feel valued and supported.

If youre looking for a place where you can grow, make a real difference, and be part of a supportive and purpose-driven team, this could be the perfect opportunity for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Lindsay Dougherty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.