Sales Support Administrator

Job Description Job Description Position Summary
We are seeking a detail-oriented and customer-focused Sales Support Coordinator to provide administrative and operational support within the construction materials industry. This role is primarily responsible for order processing, SAP system transactions, freight coordination, and sales support administration rather than direct selling.
The position works closely with inside and outside sales representatives, customers, contractors, architects, engineers, and supply dealers to ensure accurate and timely processing of orders, quotes, deliveries, and project documentation. The ideal candidate demonstrates strong attention to detail, and is highly organized with the ability to manage multiple priorities.

Key Responsibilities
Provide administrative and operational support to inside and outside sales teams
Process customer orders, job quotes, and related documentation using SAP (critical function)
Enter, update, and maintain accurate order information, pricing, and customer data in SAP and related systems
Coordinate freight quotes, shipping arrangements, and delivery scheduling
Communicate with customers, contractors, dealers, architects, and engineers regarding order status, product information, and project requirements
Prepare and coordinate product samples for customers and prospects as needed
Track production status, deliveries, and order fulfillment to ensure timely completion
Maintain accurate job files, records, and supporting documentation
Respond to customer inquiries via phone and email in a professional and timely manner
Participate in sales and safety meetings and follow all workplace safety policies and procedures
Report unsafe conditions and support compliance with company and regulatory safety standards
Perform additional administrative duties as assigned

Qualifications
High school diploma or equivalent required
Minimum 2 years of sales support, order processing, or administrative coordination experience required
SAP experience required
Experience in construction, manufacturing, logistics, or transportation industry preferred
Intermediate Microsoft Excel skills required
Strong organizational skills with the ability to manage multiple priorities and deadlines
Ability to work effectively in a fast-paced, detail-driven environment
Strong verbal and written communication skills with the ability to interact professionally with internal teams and external customers
Basic math, reading, and computer skills required
Knowledge of construction materials, roofing products, or building code standards is a plus