Housekeeping Supervisor

JOB OVERVIEW

The Housekeeping Supervisor is responsible for leading the daily housekeeping operation to ensure guest rooms, public areas, and back-of-house spaces consistently meet hotel cleanliness, presentation, safety, and brand standards. This position provides hands-on leadership to the housekeeping team, coordinates daily assignments, monitors productivity and quality, and responds promptly to changing occupancy and operational demands in a fast-paced extended-stay hotel environment.

WHAT WE OFFER

Pay rate: $22.00 per hour
Medical, dental, vision insurance
401(k) with company matching
Exclusive worldwide Marriott employee travel discount program
... and more

DUTIES AND RESPONSIBILITIES

• Organize and prioritize daily housekeeping activities based on occupancy, arrivals, departures, stayovers, room status, and operational needs
• Assign rooms and tasks to Room Attendants, Housepersons, and other housekeeping team members according to workload and staffing levels
• Monitor room status throughout the day and maintain effective communication with Front Office, Maintenance, and management regarding room readiness, maintenance needs, guest requests, and operational priorities
• Adjust assignments and priorities as business needs change, including high-occupancy periods, unexpected arrivals, early check-ins, and urgent room requests
• Conduct regular inspections of guest rooms, public areas, and housekeeping spaces; address deficiencies promptly and verify that corrective action is completed
• Lead, coach, and support housekeeping employees, fostering teamwork, accountability, and a positive work environment that drives consistent performance and professional guest service
• Conduct daily briefings and communicate priorities, room assignments, special requests, and operational updates
• Train new and existing employees on housekeeping procedures, safety practices, cleaning standards, equipment use, and hotel expectations
• Monitor attendance, punctuality, productivity, work quality, and adherence to procedures; provide constructive feedback and escalate concerns to management as appropriate
• Ensure guest rooms are cleaned and maintained to brand standards, with particular attention to high-touch areas, bathrooms, kitchens, living spaces, and other extended-stay features
• Respond professionally to guest concerns, requests, and special accommodations, and partner with management to resolve issues promptly
• Protect guest privacy and security by following proper room-entry, lost-and-found, and key-control procedures
• Manage housekeeping supplies, linen, and amenities by maintaining appropriate stock levels, communicating replenishment needs, and controlling usage to minimize waste without compromising service standards
• Ensure housekeeping equipment is properly used, cleaned, and stored
• Enforce safe work practices, including the proper use and handling of cleaning chemicals, hazardous materials, equipment, and personal protective equipment, in accordance with OSHA, brand, and company safety procedures
• Promptly report maintenance issues, damaged equipment, hazards, accidents, injuries, and security concerns
• Maintain organized and sanitary housekeeping closets, storage areas, laundry areas, and back-of-house spaces
• Use the hotel property management system (PMS), Microsoft Office, and other hotel systems to support daily operations and business objectives
• Perform other duties as assigned by management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• High school diploma or equivalent preferred
• Minimum of 2 years of hotel housekeeping experience required
• Previous housekeeping supervisory or lead experience preferred, particularly in a high-volume, limited-service, or extended-stay hotel
• Demonstrated ability to lead and organize a team while maintaining quality and productivity standards.

Required Skills/Abilities

• Strong leadership and team-coordination skills with the ability to motivate and hold team members accountable
• Excellent organizational and time-management skills with the ability to prioritize work in a fast-paced environment
• Strong attention to detail and commitment to maintaining high standards of cleanliness and room presentation
• Effective verbal and written communication skills with the ability to provide clear direction and feedback
• Ability to manage changing priorities, staffing needs, and unexpected operational challenges calmly and efficiently
• Strong problem-solving and decision-making skills
• Ability to communicate professionally with guests, employees, management, and other hotel departments
• Basic computer skills and ability to learn and use hotel housekeeping and property-management systems
• Ability to follow and enforce hotel, brand, safety, sanitation, and chemical-handling procedures
• Ability to work independently while also functioning effectively as part of a team

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.


STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.