Vice President, Property Management

ESSENTIAL DUTIES AND RESPONSIBILITIESThe Vice President of Property Management is responsible for overseeing the operations and growth of RiseBoro’s property portfolio, ensuring RB-managed properties exceed performance standards in health, safety, maintenance, energy efficiency, and profitability. This role manages a growing portfolio of 2,200 units, with plans for significant expansion over the next five years, and develops a high-performing team to optimize operational efficiency and service delivery. The Vice President of Property Management will play a critical role in driving RiseBoro’s mission and growth by ensuring that properties are well-managed, compliant, and financially sustainable. This leader will work to enhance the organization’s impact, improve the lives of residents, and contribute to the long-term success of RiseBoro.Key Responsibilities: Leadership & StrategyServe as a senior leader contributing to RiseBoro’s organizational growth strategy, impacting investments and key initiativesEstablish performance goals for property management teams, and regularly update the CEO and CFO on progressIdentify and address emerging risks and opportunities, developing actionable plans to mitigate risks and enhance portfolio performanceFoster partnerships and cultivate relationships with key stakeholders, including funders, partners, and local organizationsDevelop financial budgets and operational plans in collaboration with the CFO, ensuring divisional efficiency and sustainabilityRepresent RiseBoro as a brand ambassador, aligning internal and external communications with organizational values and missionOversee operations, compliance, and maintenance across the property management, maintenance, and facilities teamsCollaborate with other departments, including Asset Management, Risk Management, Legal, HR, Finance, and Procurement, to ensure cohesive operations and strategic alignmentDrive the implementation of industry best practices, ensuring scalability and adaptability across changing market conditionsEnsure adherence to local, state, and federal property management laws, maintaining compliance across the portfolioDeliver clear, actionable reporting and dashboards to track performance and drive operational improvementsProvide oversight and leadership in maintaining high-quality property standards and tenant servicesDevelop and implement strategy to improve tenant communications across the portfolioFacilitate and manage regular communications with 32BJ union representativesNegotiate requests for use of RB Housing portfolio of Youth Center space by outside partners &/or vendors that bring resources to the Housing and Education DivisionServe as facilities liaison to NYCDOEWork with Director of Maintenance, Purchasing Director and other leaders to identify and address inefficiencies and opportunities for cost reductionOperational ExcellenceDirect property management, leasing, and compliance teams, ensuring alignment with RiseBoro’s overall goals and valuesImplement and manage property maintenance strategies, working closely with the Asset Management team to optimize service quality and cost-effectivenessDrive tenant communications and satisfaction, implementing systems to improve engagement and responseCollaborate with other departments to optimize the use of property management software (e.g., Yardi) and streamline reporting processesNegotiate and manage contracts for maintenance, repairs, and supplies to optimize service delivery and cost controlConduct regular property inspections and reviews, assessing performance and identifying opportunities for improvementFiscal ManagementPartner with the Business Manager to develop and approve annual property management budgetsMonitor budget adherence and support property managers in controlling operating expenses and addressing tenant delinquencyWork with Finance to ensure accurate and timely reporting of financial data, supporting strategic decision-making and forecastingManage capital expenditures and ensure that fiscal controls are maintained for property upgrades and renovationsIn collaboration with Business Manager, review and approve the annual budgets for the property management department and individual properties prior to submission for management and fiscal approvalStaff Leadership & DevelopmentLead and mentor property management staff, promoting a culture of accountability, integrity, and operational excellenceSupport professional growth by designing and implementing training programs, identifying areas for improvement, and fostering innovationEvaluate performance, provide constructive feedback, and recommend professional development opportunities for property managersOversee salary recommendations and performance reviews for property management staff, ensuring equitable compensation based on performanceCOMPETENCIESAt least eight years' experience in affordable/multi-family property and asset managementAt least six years supervisory experienceProven experience in property management, with a strong track record of leading large, complex portfoliosExcellent leadership, financial, and operational management skillsStrong knowledge of property management best practices, relevant regulations, and industry trendsAbility to build collaborative relationships across departments and external partnersExperience working in a complex non-profit business environment a plusStrong writing and oral communication skills; ability to effectively communicate with different audiences in different contextsKnowledge of Yardi or a similar property management system requiredDemonstrated change management experience highly desirableExperience with Microsoft Office programs, with proficiency with Word and Excel;Successful management experience in a unionized environment a plus;Experience in managing complex teams in diverse geographies;Familiarity with LIHTC, HOME, HPD, NYSHCR and HUD compliance;Financial analysis (annual budgeting, profit & loss, cash flow);Bilingual (Spanish) a plus;Must be detail-oriented and possess excellent communication and organizational skills;Strong entrepreneurial spirit, positive attitude, professional maturity and stamina for a fast-paced environment with changing prioritiesEDUCATION EXPERIENCEBachelor’s degree; major in business, finance, operations or another related field preferredAny combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifyingEqual Employment Opportunity (EEO)/Affirmative Action Policy StatementIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department. #J-18808-Ljbffr