Health Technician (Telehealth Clinical)

Job Title: Health Technician (Telehealth Clinical)

The Health Technician (Telehealth Clinical) provides high-level support, training and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (CBOC) with duties that will require travel. Duties include, but are not limited to:

• Provides direct patient care and supports telehealth care within and across VA facilities including TeleDermatology, TeleOpthomology, TeleCardiology and TeleWound care in an effort to expand specialty care from VA hospitals into the CBOC locations;
• Serves as patient-facing technician for Veterans seeking synchronous and asynchronous care across the agency;
• Assists with remote monitoring technologies such as digital photography, EKG placement, diabetic foot and eye exams and current technology tools such as wound measurement and ClearSteth;
• Supports established telehealth competency-based training for CBOC staff;
• Supports clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice;
• Functions as an imager and supporting clinical data for telehealth store and forward applications;
• Manages real-time clinical telehealth events, providing established patient education and technical and administrative support of telehealth operations;
• Evaluates telehealth operations and supporting performance improvement efforts;
• Provides technical support to end-users;
• Utilizes VA scheduling technology and consult tracking to schedule simple and complex intra-facility and inter-facility telehealth appointments;
• Installs, configures, maintains and troubleshoots technology;
• Performs a variety of program support duties; and
• Performs other duties as assigned.

Work Schedule: Monday-Friday, exact tour of duty will be discussed during the interview process.

Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized.

Permanent Change of Station (Relocation Assistance): Not authorized.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not authorized.

Virtual: This is not a virtual position.

Functional Statement #:

Permanent Change of Station (PCS): Not authorized.

Notifications:

• This is a LIUNA Bargaining Unit position.
• This position is covered by locality-based comparability pay.
• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment
• The incumbent will be required to travel to other VA campuses and CBOC's.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.