Shift Supervisor

Shift SupervisorThis job is located at 19 Maverick Square, East Boston, MA 02128PLS Overview: Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.Position OverviewShift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store. In the absence of the Store Manager and Assistant Store Manager, the shift supervisor is responsible for directing the activities of all team members.Job ResponsibilitiesMaintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us againEstablishing a strong customer service culture within the storeSupporting the Assistant Store Manager in implementing strategies to help meet store goals and objectivesAssisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectationsEnsuring compliance with federal, state, and local regulationsPerforming responsibilities of a Customer Service Representative and supervising the team's activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling proceduresCoaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.Reviewing and approving checks within limitsSupporting store marketing efforts within the communityResolving customer complaintsAssisting the Store Manager with managing schedules, cash, and store auditsReviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.Helping to maintain a neat and clean store environment for our customers and team membersOther duties as assignedJob RequirementsA minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurantAbility, willingness, and comfort to engage with customersAbility to develop positive relationships with internal and external customersStrong desire to exceed corporate initiatives and inspire excellence in a teamExcellent verbal and written communication and presentation skillsHigh-energy, collaborative management experienceProfessional appearance and demeanorMust be honest and have integrityAbility to work flexible hours, including early morning, evenings, weekends, and holidaysEnglish fluency is requiredEnglish/Spanish bilingual is a plusWorking Conditions and Physical RequirementsMust be able to sit and/or stand for extended periodsMust be able to lift up to 15 lbs. with little assistanceMust be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levelsMust manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customersBenefitsBenefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employmentThis position is bonus eligibleMassachusetts Pay Band$17 - $19 USD