Director of U.S. Operations

PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together. At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise. We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way. The PopStroke Way. Our Core Values Make It Fun If it’s not fun, rethink how we’re doing it. We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another. Bring the Energy Your vibe sets the tone. Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence. See it. Fix it. Jump in. We are hands‑on, problem solvers that jump in and become part of the solution. We leave things better than we found them. Own It Live your role with an owner’s mindset. We take pride in our work, hold ourselves accountable, and treat the business like it’s our own. Get Off the Hamster Wheel Don’t repeat yesterday — rethink, improve, grow. We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other. Join our team and help us serve up joy, laughter, and delicious dining experiences! If you’re ready to bring energy, smiles, and that extra sparkle to our restaurant, step up to the tee and apply today! About The Role The Director of U.S. Operations is one of PopStroke’s most critical operational leadership roles, responsible for overseeing performance, leadership development, operational excellence, and long‑term growth readiness across all venues. This leader directly oversees PopStroke’s Operating Partners across 21+ venues and plays a pivotal role in ensuring every venue consistently drives revenue, develops future leaders, builds local community presence, and executes the PopStroke brand at the highest level. This role is not simply about maintaining standards, it is about building the operational engine that powers national growth. Reports To: Taylor Glode, VP of US Operations Location: Dallas / Plano, TX (In Office) What You’ll Do Developing elite Operating Partners Building strong internal leadership benches (AOPs, OMs, KMs, AKMs) Driving same‑store sales growth Increasing event sales Ensuring operational consistency Leading performance accountability Making difficult people and business decisions when needed Preparing the organization for aggressive future expansion This leader must teach, coach, challenge, and elevate the field organization while ensuring every venue operates like a high‑performing business. What Success Looks Like Every venue consistently grows sales year‑over‑year Operating Partners actively build and sustain strong leadership pipelines PopStroke’s “200K Club” culture becomes deeply embedded across all venues Membership, event sales, and local marketing become critical drivers of revenue Venue leaders think and act like business owners Operational metrics consistently improve across labor, COGS, reviews, facilities, and profitability Underperforming leaders are coached, developed, or replaced quickly New venues open with stronger infrastructure and leadership readiness PopStroke develops scalable field leadership capable of supporting national expansion Key Responsibilities National Venue Leadership Lead and oversee Operating Partners across all U.S. venues Drive operational consistency across golf, food & beverage, hospitality, and facilities Ensure all venues execute PopStroke’s standards with excellence Build scalable systems that support growth while maintaining culture Serve as the primary field execution leader for venue operations Develop Operating Partners into elite multi‑dimensional business leaders Ensure every venue has strong succession pipelines for Operations Managers Drive talent reviews, leadership planning, and internal promotions Teach leaders how to recruit, coach, and retain high performers Champion “200K Club” standards and expectations Teach Operating Partners to drive community partnerships, local marketing impact, walk‑in traffic, guest frequency Ensure leaders balance hospitality with sales execution Create venue cultures where every team member contributes to revenue growth Drive year‑over‑year sales performance across all markets Operational Excellence & Accountability Oversee all core operational metrics: Labor, COGS, Reviews, Facility standards, Membership conversion Conduct regular business reviews Identify performance gaps and implement corrective actions Hold field leadership accountable for results Lead difficult conversations and organizational changes when necessary Community & Market Growth Ensure Operating Partners are deeply engaged in local markets Build strong venue‑level community relationships Encourage grassroots brand growth: Schools, Youth sports, Membership activations Ensure venues become true community hubs Strategic Growth & Cross‑Functional Leadership Partner with VP of U.S. Operations, Marketing, Membership, Hospitality, Culinary, Technology Support new store openings Improve systems and operational scalability Assist in implementing future operational innovations Protect brand consistency during rapid expansion Areas of Responsibility National Venue Performance Leadership Development & Succession Planning Same‑Store Sales Growth Operational Standards Guest Experience Community Engagement New Venue Readiness Performance Management Cultural Preservation During Growth Ideal Candidate Profile Experience 10+ years in multi‑unit hospitality, restaurant, entertainment, or consumer operations leadership Proven success leading large‑scale field organizations Experience overseeing high‑volume multi‑location businesses Strong track record in Revenue growth, Operational systems, Accountability, Experience scaling organizations through aggressive growth Elite operator, High accountability leader, Strategic yet highly execution‑focused, Sales‑minded, Hospitality‑driven, Community‑focused, Highly adaptable, Strong cross‑functional collaborator What Makes Someone Successful Here You build leaders, not followers You know how to scale operations without losing culture You drive both hospitality and business performance You believe sales leadership is operational leadership You create accountability without sacrificing standards You know how to grow same‑store sales You push leaders to think bigger You operate with urgency You are obsessed with excellence Bottom Line The Director of U.S. Operations is the field execution powerhouse behind PopStroke’s national growth. PopStroke is an Equal Opportunity Employer #J-18808-Ljbffr PopStroke Entertainment Group