Licensing Coordinator

Job Description

Job Description

About the Role:

The Licensing Coordinator provides administrative and operational support for licensing activities by coordinating application processing, maintaining accurate records, supporting compliance-related tasks, and assisting with scheduling, communication, and office workflow.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in criminal justice, business administration, or related field preferred.
• Minimum of 6 months experience in administrative support, experience within the legal, investigative, or government environment industries is preferred.
• Desire to learn private investigation licensing requirements and regulatory frameworks in the United States.
• Proficiency with document management systems and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills with the ability to manage multiple deadlines and maintain detailed records.

Preferred Qualifications:

• Support new and renewal application processing for investigators.
• Maintain digital files and perform document collection, data entry, scanning, copying, and mailing.
• Coordinate payment requests with the Finance Department and follow up on missing paperwork.
• Maintain awareness of relevant statutes, laws, and regulations related to licensing activities.
• Track licenses and assist with scheduling of continuing education requirements.
• Coordinate appointments and manage calendars to support daily workflow.
• Create and maintain spreadsheets, correspondence, and email communications.

Responsibilities:

• Manage and oversee the preparation, submission, and tracking of private investigator license applications and renewals across multiple states.
• Maintain comprehensive records of licensing statuses, expiration dates, and compliance documentation for all investigative personnel.
• Serve as the primary point of contact for regulatory agencies regarding licensing inquiries, audits, and compliance verification.
• Monitor changes in licensing laws and regulations to update internal processes and ensure ongoing compliance.
• Coordinate with human resources and legal departments to verify eligibility and resolve any licensing issues or discrepancies.
• Develop and implement standardized procedures for licensing management to improve efficiency and accuracy.
• Provide regular reports and updates to management on licensing status, potential risks, and compliance metrics.

Skills:

• Licensing and renewal process support
• Regulatory compliance awareness
• Document management and records organization
• Data entry accuracy and attention to detail
• Calendar management and appointment scheduling
• Professional written and verbal communication
• Spreadsheet and office software proficiency
• Confidential information handling
• Time management and task prioritization
• Interdepartmental coordination and follow-up
• Teamwork and collaboration
• Problem-solving and critical thinking
• Research and information gathering

With over thirty years of experience Marshall Investigative Group is a recognized leader in fraud investigations throughout the United States, Canada and Mexico. Our complete investigative services utilize the latest technologies to provide our clients with the most comprehensive solutions in the industry. Marshall Investigative Group continues to save our clients millions of claims dollars every year. Specializing in Insurance, Legal, Enterprise, Financial and Internet Investigations, we go beyond our customers’ expectations. Our investigations are conducted with the highest level of confidentiality. We pride ourselves in having the finest talent with unrivaled experience, work-ethic and dedication to serving our clients’ needs. Our expert staff’s varied backgrounds allow us to efficiently conduct all investigations and encompasses language skills including Spanish, Haitian, Creole, French, Italian, Arabic, Assyrian, Farsi, Mandarin Chinese, and Polish.

Marshall Investigative Group is an equal opportunity employer that values diversity within our company culture. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.