Customer Service Associate

Propane Specialist

A Propane Specialist is responsible for the safe and timely tank setup and/or delivery of products to our customers. The Propane Specialist will install/repair tanks, deliver, load and unload propane into the bulk truck and end use containers while providing exceptional customer service. A Propane Specialist will also be accountable for upholding the highest standards for safety in the delivery and handling of propane and for conducting regular vehicle inspections and maintenance.

Why Join Us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What You'll Do:

• Transfer, collect, load, and deliver propane products to and from containers (bulk truck, tanks, and/or cylinders) for customers. Initiate and conduct the asset verification process. Collect customer signatures/stamps and payments for deposit if necessary. Offer customer brochures with basic price lists and a contact number. Maintain a clean and organized vehicle.
• Leverage technology where available to: Monitor and track the transfer of propane inventory, tank levels and container sizing; accurately record and print delivery tickets for customers for product delivered; accurately complete and submit daily driver reports where necessary.
• Maintain equipment to the highest level of safety standards, reporting any mechanical issues to the Fleet Manager/Dispatcher. Conduct and, if applicable, document pre and post vehicle inspections, site inspections and visual tank inspections.
• Collaborate with the Dispatcher frequently for routing and scheduling information. Notify the Dispatcher of any product, customer, routing, scheduling, or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation.
• Provide Propane tank installations in a timely manner, ensuring compliance with all state/local codes and safety policies. Identify and correct any leaks from the tank to equipment connection. Respond to customer emergencies as needed. Complete tank inspections and repairs at customer locations. Perform tank maintenance on spare tanks in preparation of installation.
• Perform other job duties as assigned.

What You Bring:

• High school diploma or equivalent
• Minimum of one (1) year job related (Propane) experience preferred
• CDL Class A or B
• Tanker & Hazmat Endorsement
• Clean drivers abstract
• Up-to-date DOT medical certification
• Willingness to rotate "on call" status during evenings and weekends as needed.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply.