Executive Concierge
Crew Life at Sea
Executive Concierge
Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs
Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests
Build and maintain relationships with clients to ensure their satisfaction and loyalty
Collaborate with various departments on board to ensure seamless execution of client requests
Handle and resolve any client concerns or issues in a timely and professional manner
Maintain accurate records of all client interactions and requests
Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations
Assist with special events and functions for VIP clients on board
Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up
Continuously seek opportunities to enhance the client experience and provide feedback to improve our services
Qualifications:
Minimum of 2 years of experience in a luxury hospitality or concierge role
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to work well under pressure and manage multiple tasks simultaneously
Detail-oriented with a focus on providing exceptional customer service
Knowledge of luxury travel and destinations preferred
Fluent in English, additional languages a plus
Willingness to work flexible hours, including evenings and weekends
Must be able to pass a background check and obtain necessary travel documents
Join our team and be a part of creating unforgettable experiences for our VIP clients on board luxury cruise ships. Apply now to become an Executive Concierge with Crew Life at Sea.
Miami, FL, United States
Crew Life at SeaVacancy posted 1 day ago
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