Service Coordinator

Job Description

Job Description

HOSPITALITY AND EVENTS COORDINATOR

JOB ID: 157057

LOCATION

Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE

$17.50–$19.50 per hour

• Occasional evenings and weekends based on event schedules
• Employment type and start date not specified

ROLE IMPACT

The Hospitality and Events Coordinator creates a welcoming, professional experience for visitors, staff, vendors, and community partners while supporting meetings and events at the Hickman Center. This role coordinates event logistics, provides front desk coverage as needed, and supports day-to-day administrative operations. Success requires bilingual Spanish communication, excellent customer service, discretion, and strong organization.

KEY RESPONSIBILITIES

• Coordinate meetings, trainings, conferences, Board meetings, and special events, including reservations, pricing, quotes, room setup, catering, technology, food and beverage stations, and post-event resets.
• Serve as a primary contact for event guests and community partners, provide on-site event support, schedule third-party event staff, review invoices for accuracy, and report facility or maintenance needs.
• Provide Welcome Center front desk coverage as needed; greet visitors and answer, screen, route, and take messages using a multi-line phone system.
• Manage Outlook calendars, meeting schedules, room reservations, mail and deliveries, office supplies, security-related records, employee contact information, and routine filing, scanning, copying, and data entry.
• Maintain confidentiality of client, personnel, and training information; assist Spanish-speaking visitors and callers; support special projects, occasional catering or supply pickups, and other assigned workplace needs.

MINIMUM QUALIFICATIONS

• Bilingual in English and Spanish, with the ability to assist Spanish-speaking visitors and callers; high school diploma or equivalent.
• At least 2 years of related work experience, including strong customer service, professional phone etiquette, organization, and attention to detail.
• Must be age 21 or older, hold a valid Texas Driver’s License, be able to drive a company vehicle, and meet required criminal-history eligibility standards, including no felony convictions or criminal offenses involving a child.

CORE TOOLS & SYSTEMS

• Microsoft Office, including Outlook and spreadsheets
• Multi-line phone systems
• Databases and electronic/paper filing systems
• Evolve
• DNA Fusion and security systems

PREFERRED SKILLS

• Experience coordinating meetings, events, catering, vendors, or facility logistics
• Ability to communicate professionally with visitors, staff, vendors, and Board members from diverse cultural and socioeconomic backgrounds
• Strong discretion, confidentiality, time management, and problem-solving skills
• Frequent computer use and typing required.
• Ability to sit for extended periods and lift up to 10 pounds.
• Physical duties may include standing, walking, bending, kneeling, carrying supplies, and setting up tables and chairs.
• May occasionally drive to pick up catering or event supplies.
• Pre-employment screening requirements may apply based on the position’s criminal-history and driving requirements.

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