Supervisor Slots DR

Supervisor Slots DR

Job Category: Gaming Requisition Number: SUPER005796

Full-Time

Rivers Casino Philadelphia 1001 N. Delaware Ave. Philadelphia, PA 19125, USA

Description

Summary: When assigned, supervises Slot Operations team members consistent with internal controls, policies and procedures while ensuring guest service standards are consistently met.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• A Slot Attendant may fill the role of a Supervisor Slot Dual-Rate in the absence of a Supervisor Slot Operations and will not perform their normal duties in the same day.
• Supervises Slot Operations team members and assists with guest interactions and transactions as needed.
• Assists Slot Operations team members as needed with the payment of slot machine jackpots and machine malfunctions.
• Notifies Slot Technicians when machine malfunctions require technical assistance.
• Provides feedback to management.
• Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
• Writes and submits shift and other reports required to document shift activity.
• Complies with all internal controls and procedures related to departmental operations.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Manages Slot Technical staff in conjunction with, and in the absence of, Slot Technical Management Staff.
• Performs other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• One or more years in casino related experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Ability to communicate with team members and guests
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
• Frequently required to stoop and kneel.
• Must occasionally lift up to 25 pounds.
• Able to work with others while maintaining a positive and courteous demeanor.
• Ability to work in a noisy and smoky environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.