Client Principal - AI Consulting

Role Description

Property & Casualty (P&C) insurance is one of the most AI-active, and most complex sectors in financial services. While the opportunity is significant, most insurers struggle to move from promising pilots to production-grade AI. Challenges around data quality, model explainability, human-in-the-loop requirements, and regulatory scrutiny continue to slow progress. CloudFactory is built to solve exactly this.

As Client Principal, AI Consulting (Property & Casualty Insurance), you will be the senior commercial and strategic leader for our P&C sector. You will operate as a trusted advisor to executive stakeholders across large carriers, specialty insurers, and insurtechs, shaping AI transformation agendas and leading engagements from origination through delivery oversight. This is a high-impact, externally facing role for someone who can open doors, lead complex conversations, and convert opportunity into long-term partnerships.

What You’ll Do

• Executive Relationships & Strategic Advisory
  • Build and lead market growth strategy for P&C insurers, reinsurers and insurtechs, to include establishing and owning senior prospect relationships.
  • Engage C-suite and VP stakeholders (Claims, Data, Underwriting, Risk) as a trusted advisor, not a vendor.
  • Operate as a strategic advisor on AI adoption, from use case identification to production deployment and model governance.
  • Lead executive discussions on how AI, particularly human-in-the-loop approaches, can improve efficiency, accuracy, and regulatory defensibility.
  • Align complex stakeholder groups across claims, actuarial, IT, data science, and compliance functions.
  • Identify and drive expansion opportunities within existing accounts.
• Business Development & Commercial Leadership
  • Own new logo acquisition, account expansion and P/L management across enterprise P&C clients in the US and Europe.
  • Develop strategic account plans that scale from initial use cases to enterprise-wide AI programs.
  • Own the full commercial lifecycle: discovery, solution framing, proposal development, and executive presentations.
  • Navigate procurement processes, RFPs, vendor risk frameworks, and regulatory constraints effectively.
  • Partner with internal teams to craft tailored, high-impact solutions for insurance clients.
• Solution Shaping & Delivery Oversight
  • Identify high-impact AI use cases across the insurance value chain, including:
    • Claims document processing and intelligent document understanding
    • Aerial and satellite imagery analysis for property assessment
    • NLP for policy, coverage, and regulatory interpretation
    • Underwriting data enrichment and risk model validation
    • FNOL automation and subrogation workflows
  • Lead discovery sessions and workshops to uncover transformation opportunities.
  • Translate operational and regulatory challenges into scalable AI solutions.
  • Collaborate closely with data science and engineering teams to ensure successful execution.
  • Maintain accountability for delivery quality, timelines, and client satisfaction.
• Thought Leadership & Market Influence
  • Stay at the forefront of AI trends in insurance, including fraud detection, intelligent document processing, and risk modeling.
  • Represent CloudFactory in industry forums, client workshops, and executive discussions.
  • Demonstrate strong awareness of regulatory frameworks (e.g., NAIC guidelines, EU AI Act, model risk management standards).
  • Feed market insights back into product development and go-to-market strategy.
• Leadership & Collaboration
  • Lead and influence cross-functional teams across consulting, data science, and delivery.
  • Foster a culture of collaboration, innovation, and continuous improvement.
  • Contribute to knowledge sharing and best practices across engagements.

Qualifications

• Deep P&C Insurance Expertise: Strong understanding of underwriting, claims, risk modeling, and regulatory environments, with insight into key market players and trends.
• Established Executive Network: Existing VP+ relationships across carriers, specialty insurers, or reinsurers that can be activated immediately.
• Commercial & Strategic Acumen: Proven ability to translate complex insurance challenges into compelling AI-driven solutions and business value; P/L management experience.
• Technical Fluency: Solid understanding of AI/ML concepts, including NLP, computer vision, and predictive analytics (no coding required, but strong conceptual grasp is essential).
• Consulting & Client Leadership: Track record of leading large, complex engagements and influencing senior stakeholders.
• Executive Presence & Communication: Ability to clearly articulate complex ideas, command executive conversations, and operate as a trusted peer—not a vendor.
• Leadership Experience: Experience leading cross-functional teams in dynamic, high-stakes environments.
• Experience: 10+ years in consulting, technology, or AI-driven roles within insurance or financial services.
• Education: Bachelor’s degree in a relevant field (e.g., engineering, computer science, statistics). Advanced degrees are a plus.

Benefits

• Compensation: Highly competitive base salary and an aggressive, performance-aligned incentive compensation structure.
• Comprehensive Benefits: Robust health, dental, vision, and retirement plans.
• Cutting-Edge Projects: Direct exposure to, and leadership of, advanced AI initiatives with the world's most influential energy corporations.
• Collaborative Culture: A supportive, high-performance team environment focused on innovation and measurable client success.
• Professional Growth: Structured access to continuous executive education, mentorship, and accelerated leadership development opportunities.
• Executive Visibility: Regular interaction with, and direct accountability to, the company’s senior leadership team.