Director of IT Infrastructure

Job Description

Job Description

Director of IT Infrastructure

Location: Fully remote (greater Denver area or Orlando preferred)

Salary: $165K - $200K base + bonus

Full Time / Direct-Hire

Summary:

The ideal candidate combines solid technical depth with strong client relationship skills.

This role is for a senior technical lead for our client's managed services practice and will serve as the main point of contact for clients during escalations, technology planning, and infrastructure transitions — someone who can build trust, communicate clearly, and get things done. On the delivery side, this leader will own infrastructure strategy and execution across on-premises, hybrid, and cloud environments.

Our client is a technology platform company with a mission-driven focus, serving a large and growing ecosystem of faith-based and nonprofit organizations across the United States. With a portfolio of AI-powered solutions and digital tools, they operate at scale — supporting hundreds of thousands of churches, ministries, and community organizations in their work. The organization is well-capitalized, growth-oriented, and at an inflection point in its infrastructure maturity.

As their footprint has expanded, so has the complexity of the infrastructure supporting it — and so has the demand for a senior technical leader who can engage at the client level, not just internally. This role is being created specifically to close that gap.

Responsibilities:

Infrastructure Strategy & Architecture

• Define and own the multi-year infrastructure roadmap, aligning platform decisions with client needs and company growth objectives.
• Establish architecture standards for cloud, network, security, and endpoint environments across the MSP's managed client base.
• Lead evaluation and adoption of emerging technologies, with a focus on cost optimization, resilience, and scalability.
• Drive the evolution from reactive break-fix delivery toward proactive, outcome-based managed services.

Cloud Platform Management

• Oversee multi-cloud environments across AWS, Microsoft Azure, and Google Cloud Platform (GCP) for internal and client-facing workloads.
• Govern cloud cost management, security posture, landing zone design, and operational governance across all cloud platforms.
• Lead migration and modernization initiatives including lift-and-shift, re-platforming, and cloud-native application transitions.
• Develop and maintain cloud playbooks, runbooks, and governance frameworks that can be consistently delivered across the client portfolio.

Team Leadership & Operations

• Lead, mentor, and grow a team of infrastructure engineers, cloud architects, and systems administrators.
• Define performance standards, career paths, and technical training programs to build depth and bench strength on the team.
• Establish and enforce incident management, change management, and capacity planning processes.
• Partner with the SOC, help desk, and project management functions to ensure seamless service delivery across tiers.

Client Engagement & Relationship Leadership

• Own the client-facing technical relationship for key accounts — serving as the primary escalation point, trusted advisor, and long-term infrastructure partner.
• Lead quarterly business reviews (QBRs) and technology roadmap sessions, helping clients connect infrastructure decisions to business outcomes.
• Translate complex technical situations into clear, confident communication for non-technical stakeholders and executive audiences.
• Identify expansion opportunities within existing accounts by understanding client environments deeply and proactively surfacing solutions.
• Collaborate with account management and sales on pre-sales engagements, solution scoping, RFP responses, and onboarding of new clients.
• Set and uphold the standard for client experience across the infrastructure team — ensuring every touchpoint reflects professionalism, responsiveness, and expertise.

Requirements:

• 7+ years of progressive IT infrastructure experience, with at least 4 years in a senior leadership or director-level role.
• Demonstrated experience in an MSP, VAR, or multi-client managed services environment strongly preferred.
• Proven track record of direct client engagement — leading QBRs, managing executive relationships, and serving as a technical trusted advisor.
• Confidence and credibility presenting to C-suite and board-level audiences at client organizations.
• Deep hands-on expertise across multi-cloud platforms: AWS, Microsoft Azure, and GCP.
• Strong command of network architecture, virtualization (VMware/Hyper-V), identity and access management, and endpoint management.
• Experience leading infrastructure migrations, cloud transformations, and datacenter consolidations.
• Proficiency in ITIL frameworks, change management disciplines, and SLA-driven service delivery.
• Demonstrated ability to build, develop, and retain high-performing technical teams.
• Exceptional communication skills — equally comfortable in engineering design sessions and C-suite briefings.