Front Desk Receptionist-Bi-lingual Vietnamse

General Description

We have an amazing opening for a Front Desk Bi-lingual Vietnamese Receptionist, this is for a medical office.

We are located in Fountain Valley,

Job Description:

The Front Desk Receptionist is responsible for greeting patients and answering telephone calls. This role will also provide office support for the front office area.

Responsibilities

Greet and direct patients and visitors

Gate Keeping

Patient registration/check-out

Collect co-payments and deductibles. Reconcile daily cash report

Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol

Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary

Maintain supplies and cleanliness of the front office

Ensure maintenance of patient confidentiality

Demonstrate exceptional customer service skills in the performance of work assignments and duties

Accurately document in the EMR system

Training new hires on the process and procedures of the practice

Maintain accurate records for all appointments scheduled for providers

Sorts incoming mail

Verifies patient's insurance information and updates billing staff if any changes

Key Competencies

Strong verbal and written communication skills.

Ability to establish and maintain effective working relationships.

Demonstrates exceptional assessment, critical thinking, and customer service skills

Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses

Ability to seek out resources independently and work collaboratively

Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Ability to multitask efficiently

Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Qualifications

Great Customer Service Skills

Medical Terminology-Oncology/Hematology Specific

Basic computer knowledge

Previous Oncology/ Hematology experience preferred

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location.

Base Salary Range: $21.00 to $23.00 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.