Customer Service Representative (Property Management)

Job Description

Job Description

Behind every great community is someone who knows how to listen, follow through, and make people feel heard. If you're the kind of person who anticipates needs, manages the details others miss, and builds trust with every interaction – you’re exactly who we're looking for.

At Capital Property Solutions (CPS), our Resident Services team is the heartbeat of our operation - turning resident requests into trusted relationships. This is where strong communicators, organized problem-solvers, and customer-focused professionals thrive.

We’re looking for a Resident Services Coordinator who can manage details without losing sight of the big picture, juggle a busy inbox without breaking a sweat, and turn even a frustrated caller into a satisfied one.
Why Join Us?

At CPS, we invest in our people. We offer competitive compensation of $19-$20/hr , plus 100% paid medical insurance . You’ll also receive a comprehensive benefits package that includes:

• Dental, life insurance, and HSA options
• 11 paid holidays + generous vacation, sick, and wellness time
• Weekends off and a Monday–Friday schedule
• Company-provided computer and tools
• Career growth opportunities with a strong track record of internal promotion
• A workplace culture that recognizes great work and treats team members like family

What You’ll Be Working On

• Be the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care
• Handle day-to-day processes like community mailers, document tracking, portal updates, and key fob management
• Support property managers by processing forms, maintaining rosters, and distributing communication to residents
• Enter, track, and update critical resident data to ensure accurate and timely service
• Keep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperworkRepresent CPS with confidence and compassion, even when challenges arise

You’ll Thrive Here If You:

• Have a high school diploma or equivalent (prior customer service experience is a big plus)
• Bring a professional, clear, and friendly communication style, both in writing and over the phone
• Can stay calm and solution-focused in de-escalating customer challenges
• Are tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)
• Take pride in your attention to detail, and feel confident managing multiple tasks at once
• Enjoy being part of a supportive team but are comfortable working independently too

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