Lake Terrace Dining Room - Host/Hostess

Lake Terrace Dining Room - Host/Hostess

Job Pay Range: $16.00-23.00/Hr. inclusive hourly pay rate + service charge*

Hours of Operation: This job requires availability from 5:30 a.m. to 1:00 p.m.

*$16-23 per hour based on $14.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $2.00-9.00 per hour. Service charges are commissions and will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Food and Beverage team, this person will be responsible for greeting and seating guests, making reservations, and providing hospitality to guests.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What You Will Be Doing:

• Operate computer reservation system in accordance with established policies, procedures, and guidelines
• Answer phones and respond to guest requests in accordance with Broadmoor Standards of Excellence
• Schedule dining reservations and arrange parties and/or special services for diners
• Greet guests, escort them to tables, and provide menus
• Identify and assist in problem solving as it relates to providing an exceptional guest experience
• Set-up workstations and control food and beverage checks
• Guide and assist in the training of new staff
• Order and stock supplies as needed
• Follow Broadmoor safety, hygiene, and uniform standards

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For:

• High school diploma or General Education Degree (GED); at least two years of related experience or equivalent preferred
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age-identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.