Customer Service Representative

Customer Service Representative

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.

Job Purpose and Impact

The Customer Service Associate III will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience

Preferred Qualifications

• Experience with Excel and Microsoft Office.
• Experience overseeing a subset of day-to-day customer service activities.
• Expanded verbal and written communication skills.
• Previous Customer Service experience
• Previous experience with a heavy volume of phone calls.

Position Details

• This position is posted both internally and externally.
• Location: Beardstown, IL- Havana, IL - Florence, IL
• Relocation assistance is not provided for this role
• Schedule: 8am- 5pm - The candidate must be willing and able to work extended hours, including evenings and weekends, as needed during the harvest season to support business operations.
• The expected salary for this position is $45000 - $60000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.
• At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: to learn more (subject to certain collective bargaining agreements for Union positions)

Equal Opportunity Employer, including Disability/Vet.