Customer Service Representative - Full Time

Responsibilities

Come Join Our Team!

Corona Regional Medical Center, Corona, Ca

The customer service rep is responsible to query all persons entering the hospital based upon a set of standardized questions related to their current health status prior to allowing entry into the building. The screener will assure each person practices hand hygiene, and is wearing appropriate personal protective equipment, and completes the required question set. Visitors will be evaluated and directed appropriately. During non-busy times, the screener will complete other duties such as logging of patient belongings, infectious disease review and reporting, data tabulation, report generation, and other duties as assigned.

The tradition of caring that culminated in the establishment of Corona Regional Medical Center® began in 1965, with the founding of Corona Community Hospital. Since that time the hospital has changed to meet the needs of the rapidly growing community. Corona Community Hospital merged with Circle City Medical Center in 1992 and the resulting entity became Corona Regional Medical Center. The merged hospitals are now a 238-bed community hospital network comprised of a 160-bed acute care hospital and a 99-bed rehabilitation campus. It is certified by The Joint Commission, employs more than 1,250 trained healthcare workers and has a medical staff of approximately 347 physicians representing more than 40 specialties.

Position Summary: Position Description: Responsible for establishing a welcoming and professional atmosphere for all clients, customers, and employees. The CSS will be responsible for querying all guests based upon a set of standardized questions in accordance with service excellence standards. The CSS will serve as a liaison to hospital staff and assist visitors and patients by anticipating their needs (ie. wayfinding, assistive transportation) in addition to efficiently addressing all guest services matters. Expected to promote teamwork and quality service through daily communication and coordination with other departments. The CSS will develop and maintain positive work relationships by upholding our mission, vision, and values. As the first point of contact, the CSS will remain alert, monitoring all activities and emergencies in the lobby and surrounding areas, resolving and/or escalating as required. Additionally, other duties include data collection, report generation, rounding on lobby areas, and other duties as assigned.

Benefits our include:

• Tuition Reimbursement.
• Career development opportunities across UHS and our 300+ locations!
• Diverse programming to expand your experience.
• HealthStream online learning catalogue with plenty of free CEU courses.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• 401(K) with company match and discounted stock plan.
• Pet Insurance.
• SoFi Student Loan Refinancing Program • More information is available on our Benefits Guest Website: benefits.uhsguest.com

Qualifications

ESSENTIAL KNOWLEDGE / SKILLS

 Good customer service and communication skills.
 Ability to adapt quickly to change in a positive manner.
 Ability to communicate effectively, both verbally and non-verbally. Positive attitude.
 Able to work in an organized and efficient manner.
 Able to use computer and Microsoft Office
 Ability to exercise initiative while remaining within job description boundaries.
 Attention to detail, accuracy and ability to maintain confidentiality.
 Must demonstrate effective interpersonal skills, oral and written communication skills in the English Language.

MINIMUM ESSENTIAL EXPERIENCE

 One year of customer service experience preferred.

MINIMUM ESSENTIAL EDUCATION

 High school diploma or equivalent
 Health care or caregiver training, preferred

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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