Associate Network Architect

Keylent Inc

PC Technician / Office Onsite Support

Location: Mountain View, CA

Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes

Required Qualifications (Must have below required Qualifications)

PC's: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions.

Mac: Good knowledge of Mac Set up and OS. IOS, iMAC troubleshooting. Currently running High Sierra

Tools: Hand on experience on Incident Reporting / ITSM tools like Service Now.

Onsite experience: Previous experience as direct onsite support required

Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying.

Meriting Qualifications

Active Directory: Knowledge of how to create accounts and basic GPO knowledge

Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)

Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying

Service Desk: 1-2 years of experience from IT Service Desk is meriting

Network: Experience of Cisco switches and routers

ITIL: Basic understanding of ITIL processes Knowledge and experience from the automotive industry and/or industrial equipment is an added advantage

Responsibility

•Troubleshoot, coordinate and resolve incidents together with Incident Managers and resolver teams

•Review and follow-up on incidents to improve end-to-end support

•Coordinate active incidents to reduce lead-time

•Monitor Service Now-queues and Service Desk mailboxes

•Create and improve Knowledge Base articles

•Work with the Service Desk Support team

•Work with continuous service improvements

Apply

Vacancy posted 2 days ago

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