Customer Service Specialist

1 day ago Be among the first 25 applicants We are seeking a highly motivated and detail-oriented Customer Service Representative to support our client’s growing DTC business. 2+ years of experience in e-commerce customer service or similar required. Must be able to work onsite in Monroe, MI. This role focuses on managing and responding to customer questions and reviews via platforms like Bazaarvoice and major retail portals (e.g., Amazon, Walmart, Target, etc.). You will act as the frontline of our Voice of Customer program, analyzing feedback, escalating concerns, and supporting continuous improvement. Key Responsibilities: Monitor and respond to customer questions, reviews, and ratings across retail partner platforms in a timely and professional manner. Escalate product issues, safety concerns, or reputational risks as appropriate. Voice of Customer (VoC) Insights Aggregate, analyze, and report on customer feedback to identify trends, pain points, and opportunities for product or service improvements. Collaborate with cross-functional teams (Product, Marketing, Quality, etc.) to close the feedback loop. Retail Portal Management Assist in resolving customer questions and issues submitted through retail portals. Track and report on review response metrics and customer satisfaction KPIs. Customer Support Respond to inquiries via phone, email, chat, or ticketing systems with a focus on empathy and efficiency. Support returns, refunds, and product troubleshooting, ensuring a positive experience. Maintain thorough knowledge of company products and policies. Preferred: 2+ years of experience in e-commerce customer service or similar. Experience with Bazaarvoice, Amazon Seller Central, Walmart Seller Center, or similar retail platforms. Familiarity with VoC programs and customer sentiment analysis tools is a plus. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Proficiency with CRM systems (e.g., Zendesk, Salesforce) and Excel Customer-first mindset and problem-solving attitude. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Retail Referrals increase your chances of interviewing at Freeman+Leonard by 2x Get notified about new Customer Service Specialist jobs in Detroit, MI . Customer Service Representative - State Farm Agent Team Member Airport Customer Service Agent - DTW (Spirit) Future Opening: Customer Service Representative - State Farm Agent Team Member Livonia, MI $40,000.00-$60,000.00 2 years ago Customer Relations Representative - State Farm Agent Team Member Farmington, MI $35,000.00-$75,000.00 7 months ago Customer Service Representative - State Farm Agent Team Member Warren, MI $40,000.00-$50,000.00 1 year ago Customer Relations Representative - State Farm Agent Team Member Southgate, MI $50,000.00-$70,000.00 7 months ago Customer Service Representative - State Farm Agent Team Member Livonia, MI $30,000.00-$70,000.00 9 months ago Customer Service Representative - State Farm Agent Team Member Rochester Hills, MI $40,000.00-$60,000.00 9 months ago (Full time) Product Care Specialist (Mobile Klinik) | Devonshire Mall- Customer Service Representative - State Farm Agent Team Member Southgate, MI $40,000.00-$60,000.00 8 months ago Customer Service Representative - Home Health Care - 40 Hours - Detroit Future Opening: Customer Service Representative - State Farm Agent Team Member We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr