Retail Cashier Lake Stevens Ace Hardware

Retail Cashier Lake Stevens Ace Hardware

Are you passionate about providing exceptional customer service and creating a positive shopping experience for every customer?

Join Ace Hardware as a Retail Cashier and be the friendly face of our store, handling transactions, promoting loyalty programs, and maintaining a clean front-end area. Your role is vital in ensuring customer satisfaction and contributing to the overall success of the store.

Candidates must be available to work weekends as part of the regular schedule.

Essential Duties:

• Provide prompt and courteous customer service.
• Precisely and accurately handle money, checks, and other types of payment received for products sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
• Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
• Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies
• Be knowledgeable and actively participate in all sales promotions and other campaigns.
• Practice add-on sales and build customer relations.
• Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and nametag at all times.
• Address customer complaints in a positive manner. Document complaints for follow up by the Store Manager when necessary.
• Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
• Face front and dust merchandise near the register area.
• Follow company policies and procedures for all transactions.
• Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
• Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
• Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned
• Participate in all store sales building, customer service, and team-building activities.
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
• Perform till cash related activities such as cash drops, pulls and making change in accordance with the cash handling policy.

Required Knowledge Skills and Abilities:

• Cashier experience in a similar position or proficiency in a similar task
• Exceptional customer service skills & the ability to help maintain a customer focused culture
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed
• Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
• A continuous pattern of regular and prompt attendance is required.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Bilingual (Spanish) verbal and written communication skills highly desired.

Physical Requirements:

• Ability to stand, walk, reach, and lift up to 50 pounds.

Work Environment:

• Occasional exposure to moving mechanical parts and outside weather conditions.
• Moderate noise level in the work environment.

Benefits:

• Paid time off accrued for full time work
• Health Insurance: Medical, Dental, Vision, and Prescriptions
• 401K with company match for full time work
• Life insurance and short-term disability
• Employee Assistance Program to help with managing wellness and work-life balance
• Employee discount at affiliate Ace Hardware store