Service Support Specialist-Dispatcher

Service Support Specialist Starting pay: $20-24 per hour Must have 3-5 year's experience in dispatching. Preferred experience in dispatching service technicians with a HVAC or Plumbing service company! Unock Your Potential as a Service Support Specialist! Position Summary: Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments. Essential Functions: Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data. Office Maven: Handle clerical duties like scanning, filing, and managing daily mail. Customer Champion: Welcome and guide customers in tagging their equipment for repairs. Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation. Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders. Safety Advocate: Prioritize safety and follow our accident prevention procedures. Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. Responsibilities of the Position: Team Player: This is a non-supervisory role, reporting to the Branch Manager. Decision Influencer: Your actions can impact people, finances, and our organization's reputation. Minimum Qualifications: Educational Foundation: High School diploma or its equivalent. Experience Insight: Two years of education and/or experience in a related field. Exceptional Communicator: Strong customer service, communication, and problem-solving skills. Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Safety-First Attitude: Prioritize safety in all you do. Self-Motivated and Organized: Excel at working independently with minimal supervision. Physical Demands: Office Oasis: Primarily, work in a typical office environment. Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. Balanced Posture: A mix of sitting, walking, and standing throughout your day. Tech-Savvy: Comfortably operate computers and office equipment. General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr General Parts Group