Customer Service Representative - Work at Home/Remote - Part Time Evenings - PA Area

CareXM is on a mission to lead the way in clinical triage and virtual care, and it all starts with our amazing team. We're building a supportive environment where your contributions and ideas truly matter.

That commitment means we value your growth through paid training and offer opportunities for remote roles and flexible schedules, because we understand that a fulfilling life extends beyond your work. Join us and be part of a company that prioritizes your development and well-being as we shape the future of healthcare.

Join the Team

Join us and help shape a better care experience for everyone involved.

Position: Customer Service Representative - Work at Home/Remote - Part Time Evenings - PA Area

Location: Philadelphia, PA

Remote Status: Remote

Job Id: 2026068

# of Openings: 20

Job Title : Customer Service Representative - Work at Home/Remote - Part Time Evenings

Pay: $13/hour

Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks
Work Schedule: Part-time - Weekday Evenings (approx. start 3 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)

Summary :

CareXM is hiring Part-Time Patient Support Representatives to provide dedicated after-hours assistance to patients navigating their care. In this role, you will serve as a compassionate guide, taking inbound calls, answering foundational questions, and ensuring families receive clear next steps. We pride ourselves on cultivating a workplace where continuous feedback and employee growth are prioritized. Selected candidates will be invited to complete a brief skills assessment.

Responsibilities:

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

• Must be 18 years or older
• High school diploma or GED
• 6+ months of customer service experience
• Basic computer skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to handle stressful situations
• Willingness to learn and grow
• Must be able to pass a background check for pre-employment screening

Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.

• Internet connection ( Satellite broadband and mobile hotspots are NOT permitted)
• Webcam
• Windows: 11 or MAC OS: 15 (Sequoia) or newer
• CPU: 2.5 GHz
• RAM: 6GB

Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistanceprogram

The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!