Patient Access Supervisor - OCED

Supervisor Access Services For Off Campus Emergency Department

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Day Schedule: M-F, 0800-5:00pm

Position Summary

The Supervisor Access Services for the Off Campus Emergency Department (OCED) is responsible for the supervision of staff accountable for assuring patient and provider friendly access to MultiCare Health System services and patient care, and accurate completion of admissions/registrations in compliance with regulatory requirements and MHS policy. The Supervisor is accountable for the quality of all admissions/registrations completed by staff reporting to other managers and interdependent relationships with Patient Financial Services and the care management team to ensure maximum cash flow and reimbursement for hospitals. The Supervisor has 24hour/7day responsibility directly supervising staff working at multiple locations and areas to include Patient Access Technicians, and Receptionists. In addition, the Supervisor collaborates with other leaders in clinical care departments, Patient Financial Navigation and PreService.

Requirements

• Associate's degree; two (2) additional years of leadership experience will be considered in lieu of the degree
• Two (2) years of experience in Access Services, Hospital Registration or Revenue Cycle field
• Experience and demonstrated skills in a leadership or a supervisor role

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes "America's Best Employers by State" for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $66,997.00 - $96,408.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.