Order Entry Specialist

Order Entry Specialist

The Claims Entry Specialist accurately processes and documents customer requests while supporting clients, providers, agents, and other external contacts. This role focuses heavily on data entry, transaction processing, account maintenance, claims-related inquiries, and detailed documentation across multiple internal systems. The specialist reviews and enters information, researches and resolves billing, account, and claim status inquiries, updates records, and ensures requests are routed and completed efficiently. Working closely with other departments, this position helps maintain accurate information, timely processing, and a high level of customer satisfaction.

Responsibilities

• Accurately enter, update, and maintain client, claim, and account-related information across multiple internal systems.
• Process incoming service requests received through various channels, including email, fax, and phone.
• Research and respond to billing, account, and general service inquiries, ensuring information is accurately documented and clearly communicated.
• Provide customers with updates regarding claim status and claim-related questions while following established procedures and guidelines.
• Review incoming requests for completeness and determine the appropriate next step, department, or course of action.
• Maintain thorough and accurate documentation of customer interactions, requests, updates, and resolutions within contact management systems.
• Navigate multiple applications and client portals to research information, update records, and resolve requests efficiently.
• Partner with internal teams to research and resolve more complex or escalated inquiries.
• Take ownership of assigned requests and follow them through to completion, including additional research or coordination when needed.
• Maintain current knowledge of client services procedures, claims-processing guidelines, and internal workflows.
• Meet established expectations for accuracy, quality, productivity, and timely completion of work.
• Assist with additional administrative, processing, and client service responsibilities as needed to support team and business needs.

Essential Skills

• Proven ability to perform accurate and efficient order entry and data entry in a fast-paced environment.
• Experience with order processing and transaction processing tasks.
• Customer service skills, including handling inquiries by phone, email, and other channels.
• Ability to navigate multiple systems and computer applications simultaneously.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and a high level of accuracy in data entry and documentation.
• Ability to research information, analyze requests, and follow through to resolution.
• Effective written and verbal communication skills for documenting and explaining account, billing, and claim information.
• Organizational skills to manage multiple requests and priorities while meeting productivity and quality standards.

Additional Skills & Qualifications

• High school diploma or equivalent.
• 2+ years of experience in customer service, order entry, data entry, transaction processing, insurance, healthcare, or administrative roles preferred.
• Experience working in a call center or high-volume customer contact environment is beneficial.
• Familiarity with claims processing or insurance-related inquiries is a plus.
• Ability to work collaboratively with cross-functional teams to resolve complex issues.
• Comfort working within structured procedures and guidelines while maintaining a customer-focused approach.
• Interest in professional growth and development within the organization.

Work Environment

This position operates in a cubicle and office environment with a structured Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. The role starts as fully on-site, with the opportunity to transition to a hybrid work arrangement after approximately 90 days, based on performance and business needs. The specialist works as part of a team of about 10 representatives, collaborating closely with colleagues and other departments. The environment is professional, computer-based, and highly focused on accuracy, documentation, and timely processing, offering opportunities for growth within the company.

Job Type & Location

This is a Contract to Hire position based out of Overland Park, KS.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 29, 2026.

Workplace Type

This is a fully onsite position in Overland Park, KS.