Technology and Data - Specialty Software Engineer 4 - Contingent

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Specialty Software Engineering. Review and analyze complex multi-faceted, larger scale, or longer-term Specialty Software Engineering challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

LOCATION - Las Colinas, Charlotte, Pheonix, SAN FRAN - (preference)
SPOTLIGHT CALL- 5.13
CONVERSION - YES
INTV -TEAMS - 1 PANEL

MUST HAVES
3-5 years experience in ServiceNow development, particularly Service Catalog module, using Yokohama version or higher
3-5 years experience in Agile/Scrum
3-5 years experience on Service Now - Business rules and Scripting and application development
3-5 years experience on ServiceNow - ATF scripting or other automated testing tools
2-3 years experience on Integration and API development (using REST, JSON, etc.)
Must have both SN CSA Certification and CAD Certification
Experience on NowAssist Agentic AI (Conversational Catalog, etc.)


NICE TO HAVE -
2-3 years experience on ServiceNow ECPro or latest portal development
2years experience on Catalog Builder or equivalent citizen developer tools and process


Proficiency on Report Analytics, Workspace, Survey, ITSM, CMDB and other SN modules is a plus.
Experience on APIGEE, ESGA, Ansible, Amelia or other orchestration and interface tools is preferred.


Daily Responsibilities
• Participate in Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) to support sprint execution and continuous improvement.
• Design and develop ServiceNow Service Catalog solutions, including catalog items, UI forms, workflows, and integrations.
• Implement features based on user stories and acceptance criteria, ensuring alignment with business requirements.
• Perform unit testing and support end-to-end SDLC processes, including development, testing, and deployment.
• Manage update sets for code packaging and promotion across environments for release.
• Troubleshoot and resolve production defects, performing root cause analysis and implementing fixes.
• Collaborate with cross-functional engineering teams through developer calls and technical discussion

I Requirements:
• Demonstrate knowledge in using AI-assisted development and analysis tools (e.g., GitHub Copilot and NowAssist Agents)
• Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting
• Apply AI responsibly in development and production environments
• Ensure AI usage aligns with security, compliance, privacy, and ethical standards


EEO:


"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."