Recall & Referral Scheduler

Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians' practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.


We value the health, service, and satisfaction of our patients above all else.


Job Purpose:


Recall & Referral Scheduler ensures patients are being contacted and scheduled efficiently. The Recall & Referral department will be responsible for contacting all physician recall patients and all physician referral patients to schedule an office consultation, an open access procedure or a recall procedure.


Duties: (includes, but are not limited to)

• Calling patients and scheduling their appointments
• Responding efficiently and accurately to patients
• Effectively communicating with physicians, staff and patients
• Engaging in active listening to patients
• Utilizing software, databases, scripts, and tools appropriately
• Adhering to all company policies and procedures
• Flexibility is essential
• Recall & Referral scheduler will perform other essential activities or duties as assigned on an as needed or regular basis by his/her designee

• Minimum Education Requirements: High School diploma or equivalent
• 2 years experience in healthcare preferred

• Knowledge of Medical Terminology
• Work independently
• Manage multiple priorities
• Outstanding customer service skills
• Experience with high patient volume
• Excellent telephone etiquette and manner, and ability to communicate clearly and effectively
• Ability to exercise tact under pressure
• Ability to work in a team environment and effectively contribute as a member of a team
• Excellent time management and organizational skills
• Ability to express self clearly
• Ability to act as a team member and to exhibit initiative to benefit Charleston G.I. and those it serves
• Accuracy, integrity and professionalism
• Ability to exhibit prompt, reasonable, reliable and sustainable attendance