Information Technology Analyst

Town of Apex – Information Technology Analyst About This Position Expected Hiring Range: $79,868.67 - 97,843.41 Work Location: 73 Hunter Street, Apex, NC 27502 Schedule: Monday - Friday, 8am - 5pm Posting Closing Date: July 12, 2026 at 7pm What You Will Be Doing An employee in this class works with a variety of Town staff and assists in the testing, maintaining, and monitoring of computer applications and systems. Key components include the Town’s hardware/server systems, network infrastructure, databases, and business applications. Work includes assessing the usefulness of pre-developed application packages and adapting them to the Town’s user environment; recommending new equipment or software packages; and determining computer software or hardware needed to meet organizational goals. The employee must also develop, revise and document system design procedures; test procedures, and quality standards; expand or modify systems to serve new purposes or improve workflow, and coordinate systems within the organization so that information can be shared. Work may occasionally require evening and weekend hours, is performed mostly independently with direction from department leadership, and is evaluated on quality and effectiveness of the work output as defined by technology standards and user reports. Responsibilities Assist with major systems projects involving the design, testing and implementation of computer applications to enhance work performed by Town departments; determine scope, timeline, and provide technical documents for review and acceptance. Engage town personnel to determine technical requirements, consult with users to define needs and requirements, translate business requirements into technical design documents, use those documents to write code or evaluate third‑party software; develop testing and implementation strategies; test and demonstrate applications and make modifications based on user feedback. Document and map organizational business processes, including process integration and data flows. Develop and administer SQL database systems used by enterprise applications (create databases, perform maintenance, work with SSRS and SSIS, manage backups and restorations, performance tuning, create scripts and stored procedures, maintain user accounts and permissions). Assist in managing enterprise applications by evaluating and implementing new software releases while maintaining close relationship with the software vendor; troubleshoot system errors and take corrective action in a manner that minimizes impact on Town business operations. Create and maintain reports; produce ad‑hoc reports on request; perform data extraction, including data mapping and conversion; develop and maintain PowerBI reports and dashboards. Support specialized system software and act as liaison with software vendors. Provide technical support and training to users of enterprise applications. What You’ll Need Bachelor’s degree in computer science, management information systems, mathematics, statistics, or engineering with coursework in computer science or management information systems, and a minimum of three (3) years of experience in systems analysis and programming or assigned area of specialty; or an equivalent combination of education and experience. What We Offer Free medical, dental, vision, and life insurance for employees 5% contributions to the NC401(k) retirement plan (no matching required) Participation in the Local Government Employees’ Retirement System (LGERS) Traditional sick and vacation leave 80 hours Peak Paid Time Off $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation) 8 weeks of Paid Parental Leave 3 weeks of Paid Caregiver Leave Bereavement leave 13 paid holidays Longevity Pay Tuition assistance Expansive wellness program Equal Employment Opportunity The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information. #J-18808-Ljbffr