Restoration Field Customer Service Representative (CSR)

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About CRDN:
CRDN Team Crouch is a leading expert providing restoration of textile, electronics, art, and other contents due to fire, smoke, water, or other damage. We own and operate our own plants, warehouses, and all work is done on our premises. We are proud to be a supplier to every major homeowner's insurance company that offers coverage in Texas, Arkansas, and Tennessee. We are one of a select group of dry cleaners committed to rigid standards of excellence and a full range of services. Our mission is to provide top-tier restoration services with a focus on customer satisfaction, reliability, and cutting-edge technology.

Job Overview:
CRDN of the Midsouth is seeking a dynamic and results-driven Restoration Field CSR to join our growing team. This position requires a positive attitude and a willingness to provide world class service to customers dealing with painful losses. The ideal candidate will be responsible for managing customer interactions, overseeing restoration projects, and ensuring proper handling of personal property during pack-outs, cleaning, storage, and pack-backs. You will work closely with homeowners, adjusters, and contractors to provide outstanding service and support throughout the restoration process. 

Key Responsibilities:

• Cleaning, Testing, & Packaging of home contents.
• Proper packaging & wrapping of items securely according to company standards for loading transportation and delivery.
• Manage and maintain a clean and organized appearance of vehicle, equipment, material and consumables on job site and warehouse at all times
• Manage and maintain inventories of all equipment, material, consumables and tools
• Meet production quota and deadlines.
• Provide clear and professional communication regarding project status and expectations.

Restoration & Field Operations

• Assist in pack-out, cleaning, storage, and pack-back of personal property.
• Document all contents using restoration software and ensure accurate inventory tracking.
• Take photos and notes for pre-existing conditions and restoration progress.
• Ensure proper handling, packing, and labeling of items in compliance with company protocols.
• Assist with the delivery and reinstallation of items upon pack-back.

Project Coordination & Compliance

• Work closely with the Project Manager and field team to ensure timely job completion.
• Follow all company procedures and restoration guidelines.
• Maintain accurate records, including paperwork, homeowner signatures, and insurance documentation.
• Participate in daily Work in Progress (WIP) meetings to report on project updates.
• Be available for on-call rotations for emergency response services as needed.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic proficiency in using restoration software and mobile documentation tools.
• Physical ability to lift and carry heavy items as required.
• Valid driver’s license with a clean driving record.

What We Offer:

• Competitive pay and benefits package.
• Training and opportunities for career growth.
• A supportive team environment.
• The opportunity to make a meaningful impact in disaster recovery and restoration.