Patient Coordinator

Join MedQuest ImagingReady to make a meaningful impact in healthcare?Join a collaborative outpatient imaging team where every patient encounter is an opportunity to make a difference. At MedQuest Imaging, a wholly owned subsidiary of Novant Health, you'll provide compassionate, high-quality imaging services in a patient-focused environment while working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care.Why Healthcare Professionals Choose MedQuest ImagingNo overnight or on-call shiftsGenerous PTO and paid holidays to support work-life balanceCompetitive medical, dental, and vision benefitsQuarterly performance bonus program5% retirement match and competitive total rewards packageFacility: Novant Health Imaging Maplewood | Location: Winston Salem, NC | STATUS: Full-time M-F 10:30am-7pmWhat You'll DoIn this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center's behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients' financial responsibility at time of service, and other front office/desk duties as necessary.What We're Looking ForRequired Qualifications:High School Diploma or equivalent0 - 2+ years of experience working in a customer support role or hospitality fieldStrong customer service background and focusProfessional written and verbal communication skillsWorking knowledge and ability to perform accurately and efficiently on computerDemonstrated ability to multi-taskAbility to work in a fast-paced environmentPreferred Qualifications:Experience working in a physician practice or other type of medical services officeKnowledge of medical terminologyPrior patient collections experience in a medical settingMedical records experienceBachelor's Degree