Grooming Salon Manager

Your Petco Grooming Career As a Grooming Salon Leader at Petco, you will lead salon operations and team members while delivering expert grooming services to our valued customers' pets. Your passion for people and pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best. In addition to the opportunity to lead with purpose and showcase your grooming skills, creativity and passion for animals, Petco also offers a dynamic and rewarding environment, including: Competitive Pay + Incentive based on salon performance + Tips Medical, dental, vision and more 401(k) and more Paid Time Off Petco Discounts All the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc. State‑of‑the‑art equipment, including bathing system, kennels, tables, and dryers Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor Job Summary The Grooming Salon Leader's primary purpose is to lead and manage grooming salon operations and salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry‑level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert‑level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort, and well‑being of the pets in our care. Essential Job Functions Oversee day‑to‑day operations of the grooming salon, ensuring smooth and efficient workflows, optimizing scheduling and grooming capacity, managing inventory levels, and executing staffing plans. Recruit, hire, train, and supervise a team of entry‑level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations while fostering a positive and collaborative work environment. Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand. Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans. Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability. Interact professionally with pet parents, provide exceptional customer service, address grooming‑related inquiries, offer recommendations, and resolve concerns. Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your team's skills. Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures. Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers. Evaluate individual pet needs, taking into consideration coat, type, skin conditions, and temperament. Educate and provide custom recommendations to pet parents on grooming maintenance and home‑care practices to promote overall well‑being of the pet. Ensure the well‑being and safety of every animal in the salon, monitoring for signs of discomfort, illness, or injury, and promptly reporting concerns. Perform quality checks to maintain a clean and safe grooming area, disinfect and sanitize tools, perform daily and weekly cleaning duties per Petco hygiene and sanitation policies. Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all grooming activities and hold salon team members accountable for safety and quality standards. Education / Experience 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program. Strong leadership skills, with desire to lead, train, and develop people, with 1‑2 years previous experience of salon management or related field, preferred. High‑school diploma or GED, preferred but not required. Very strong verbal and written communication skills. Expert knowledge of various dog breeds, grooming requirements, common health issues, and behaviors. Expert‑level proficiency in breed‑specific cuts, styling techniques, and grooming standards. Genuine passion for animals with a desire to continue a career in pet grooming. Additional Qualities Strong decision‑making and problem‑solving skills, using grooming experience and knowledge to solve problems in moderately complex situations. Results‑driven, with focused commitment on salon productivity, performance, growth, and improvement. Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards. Capable of handling pets of all sizes and temperaments with care and empathy. Available to work full time at a minimum of 35 hours per week, including weekends, evenings, and holidays. Work Environment The majority of job duties are conducted indoors in the grooming salon. The position requires bending, kneeling, lifting up to 30 pounds, and standing for long periods of time. It may require exposure to heights using a two‑step ladder or other support tools, such as vacuums, to perform cleaning and maintenance duties. The work environment can be noisy and wet. Salary Range Salary Range: $15.00 - $30.00 Benefits Petco offers health, financial benefits, 401K, incentives, and PTO. Equal Opportunity Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr Petco Animal Supplies, Inc.