Early Support Specialist

Early Support Specialist Job No: 560634 Work Type: Staff Location: Pomona Categories: Unit 4 - APC - Academic Professionals ofCalifornia, Probationary, Full Time, Student Services, On-site(work in-person at business location) Type of Appointment: Full-Time, Probationary Job Classification: Student Services ProfessionalIII Anticipated Hiring Range: $5,540 maximum Work Schedule: Monday - Friday, 8:00 am - 5:00pm

THE DEPARTMENT:

The Office of Student Success provides leadership for multipleunits focused on meeting the needs of Cal Poly Pomona's diversestudent body. The Office of Student Success oversees thecoordination of academic advising initiatives to achieve sharedgoals, and the development and implementation of academicintervention programs to help students make timely progress towarddegree completion. Student Success provides oversight for academicand student success as related to academic policies, universityadvising, academic-related initiatives, and strategic planning. Theoffice handles student petitions related to academic issues,including general academic petitions, retroactive withdrawals,grade appeals, academic renewal, and records the completion ofculminating experiences. Student Success provides oversight forUniversity Advising, the Bronco Advising Center, StudentCommunication, Advising Technology, Undeclared Advising, EarlyAlerts Programs, Graduation Pledge Programs, the Early StartProgram, the Learning Resource Center; Bronco Tutoring; First YearExperience (FYE); Science, Technology, Engineering, and MathematicsStudents United to Create a Community for Engineering and ScienceSuccess (STEM SUCCESS); Reading, Advising, and Mentoring Program(RAMP); and the University Writing Center. The Office of StudentSuccess collaborates with Academic Programs, Enrollment ManagementServices, and College leaders to support students in meeting theiracademic goals.

DUTIES AND RESPONSIBILITIES:

Program Coordination Adapts and implements developmental, student-centeredstrategies and interventions. Researches best practices and trends on the national and locallevels as they relate to early alerts interventions. Implements program enhancements to improve student outcomes andprogress to degree. Partner closely with college advising staff (retention andgraduation specialists, coordinators, and advisors), academicdepartments, primary and supplemental advisors, EnrollmentServices, and Health and Wellbeing staff to develop alerts, casemanagement workflows and business processes. Manages and maintains the tracking of student persistence andmonitoring progress to degree. Reports on strategies utilizing assessment data, programinformation, student persistence numbers, graduation rates, andother student success markers. Trains professional staff, andstudent staff on advising models developed. Serves as a resource and referral for professional staff,faculty, and student advisors regarding program implementation andlogistics. Early Support Specialist (ESS) will be responsible for ensuringthat faculty receive the appropriate training to effectivelycomplete the progress reports and issue early alerts. Leveraging the work that CPP has been doing to identify "successmarkers" or courses that have historically had an adverse impact onpersistence from the first to second year. The success markers will be programmed into CPP Connect, whichwill help the ESS to identify students who have completed, areenrolled in, have an upcoming, or have missed a success markercourse. Coordinate with the course faculty, advisors, and the LearningResource Center to ensure that students who are currently enrolledin success marker courses are actively engaged in tutoring andsupplemental instruction to increase the students' likelihood ofcompleting the course successfully. For those students who have upcoming or missed success markers,the ESS can partner with the appropriate college advisor to ensurethat these students are enrolled in the correct course. Support the assessment/analysis of intervention effectivenessdata and report findings to different audiences (i.e., advisors,retention and graduation specialists, associate deans, deans,student affairs leadership, etc.) Special Projects: SummerCompletion Grant, Centralized Campaigns. Support the SeniorCoordinator of University Advising with students in uniquesituations - reentry, inactive, etc. Student Staff and Intern Supervision and Training Works with the Executive Director of University Advising,Associate Director of Student Success Advising, and the SeniorCoordinator of University Advising to: Recruit, hire, train andsupervise graduate student staff interns on receiving, triaging,and disseminating alerts and cases. Provide training on interpreting University policies, advisingand administrative procedures, student development theory,transition issues, advising skills and techniques, and workshoppresentations. Coordinate office staffing and scheduling of student staff.Intervene with any complex student issues that require professionalattention. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.