Aisles Online Shopper

Job Title Aisles Online Shopper Department Aisles Online Job Overview Responsible for selecting “the best of the best” products for online shoppers and accurately selecting groceries ordered online by our customers. Additional Considerations Night & Weekend Shifts Required. Key Responsibilities Provide prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience in all customer interactions. Smile and greet customers in a friendly manner; learn customers’ names where possible. Assist customers by escorting them to products, securing out‑of‑reach items, loading or unloading heavy items, and passing on customer suggestions or requests. Answer telephone and email inquiries promptly and provide helpful service. Accurately select groceries ordered online; choose highest quality produce, meat, and other fresh products. Select, scan, and bag items from all temperature zones. Tender customer orders through POS and charge credit cards. Place orders in storage at proper temperature, retrieve prior to customer arrival, maintain correct temperature, and place in holding area for pick‑up. Lift, carry, and load groceries into customer vehicles. Continuously monitor incoming online orders to ensure prompt, on‑time fulfillment. Perform other job‑related duties and special projects as required. Secondary Responsibilities Perform other duties and special projects as required. Qualifications High school diploma or equivalent preferred. Commitment to Hy‑Vee Mission and values. Good verbal and written communication skills. Strong interpersonal skills, ability to relate and interact professionally. Problem‑solving skills and ability to develop and execute solutions. Ability to substitute products for customers upon request or unavailability. Well organized, able to multi‑task, work in fast‑paced environment. Ability to work independently and complete daily workload with limited supervision. Physical Requirements Visual: ability to see detail at near range with or without correction. Mechanical: lift and carry objects up to 50 lbs occasionally; frequent standing, walking, lifting/carrying up to 25 lbs. Repetitive motions, stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing. Working Conditions Primarily in a retail store setting. Exposure to dust, noise, temperature extremes, moving equipment, possible electrical shock. Fast‑paced, constant pressure to meet deadlines and handle multiple projects. Equipment Used Pallet jack, box cutter, cash registers, trash compactor, forklift, calculator, telephone, intercom, cardboard compactor, copier, fax. #J-18808-Ljbffr Hy-Vee Inc