Customer Care Representative

Customer Care Advocate

Job Summary

The Customer Care Advocate provides support to participants, beneficiaries, union locals, and providers by answering questions about eligibility, benefits, and claims status. They handle inquiries via phone or written communication and manage administrative tasks related to health and welfare benefits.

Skill Requirements

Must-Have Requirements :

• Knowledge of Customer Service principles.
• Understanding of Eligibility, Benefits , and Claims Status processes.
• Ability to handle sensitive information like Protected Health Information (PHI) and Personally Identifiable Information (PII) .
• Experience with managing administrative tasks related to Retirement Benefits and Health and Welfare Benefits .

Preferred Requirements :

• Experience in initiating and following up on Action Requests.

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

Location: Bothell, WA 98011 - Hybrid

Pay: $28/hr W2

Apply now to take the next step in your career!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance