Estimator in Training

Job Overview The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio. Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Greets customer at repair drop off and builds rapport. Maps damage with customer (previous, current loss, WOW opportunities). Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc. Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown. Finalizes estimate using proper Repair Planning Template. Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list. Uses Promise Date Calculator to set promise date. Calls customer to review estimate and promise date. Updates customer regularly (with frequency, according to standards determined by management). Participates in and contributes to the regularly scheduled production meetings. Calls customers whose cars will be completed the next day. Schedules with customer. Follow up with technicians after vehicle tear down and makes adjustments to estimate if needed. Assists insurance adjusters with damage reports, etc., and provides service to insurance claim re-inspectors. Education and Experience High school diploma/GED required. Prior customer service experience. Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment. Preferred: 4-6 years related work experience. Photo-imaging software experience preferred. Required Skills/Abilities Excellent communication skills. Computer literate. Knowledge of Microsoft products is preferred. Good decision-making ability and sound judgment. Other Requirements Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage. Must possess clear vision in providing an accurate estimate of a vehicle’s damage. EEO Statement The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Benefits Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non-Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Voluntary Daily Pay option available. Compensation Pay: $18hr – $20hr #J-18808-Ljbffr