Front Office Manager

Welcome to Hotel Park Ave NYC, a stylish lifestyle hotel in the heart of Manhattan's vibrant NoMad neighbourhood. Set on the iconic Park Avenue South, Hotel Park Ave offers guests a sophisticated retreat that blends contemporary design, warm hospitality, and the unmistakable energy of New York City. Home to acclaimed dining and bar concepts, including Seed Library by Mr Lyan, Park Rose restaurant, and the rooftop venue Golden Child, the hotel is a destination for both travellers and locals alike. At Hotel Park Ave, our team are passionate about creating memorable experiences, embracing individuality, and delivering service that feels genuine, thoughtful, and effortlessly New York. We're looking for a Front Office Manager to lead the team at the heart of our guest experience. This is an opportunity for someone who thrives in the fast pace of NYC hospitality and understands that exceptional stays begin and end with outstanding service. From the first welcome at check-in to a seamless departure, you'll ensure every guest interaction reflects the highest standards of hospitality. Reporting to the Assistant Director of Rooms, you'll lead the Front Office operation, ensuring a smooth, efficient, and memorable experience for every guest while inspiring your team to deliver service that exceeds expectations. What you'll do as Front Office Manager Lead an exceptional Front Office operation Oversee the full guest journey, managing a team of Assistant Front Office Managers and Guest Journey Ambassadors Create memorable guest experiences by anticipating needs and resolving concerns with professionalism and care Ensure service standards are consistently delivered across all Front Office touchpoints Drive guest satisfaction, loyalty, and reputation through proactive engagement and problem-solving Monitor and manage room inventory, occupancy, and room assignments in partnership with Housekeeping and Revenue teams Inspire and develop your team Lead, coach, and motivate Front Office colleagues to deliver best-in-class service Provide ongoing training, feedback, and development opportunities to support individual and team performance Lead by example on the floor, remaining visible, approachable, and engaged in daily operations Foster a culture of accountability, collaboration, and continuous improvement Drive operational excellence Ensure property management systems are used effectively to support guest service, upselling opportunities, and accurate billing Oversee daily shift operations, cash handling procedures, reporting, and departmental administration Review guest feedback and operational metrics to identify opportunities for improvement Ensure compliance with all company, brand, health, safety, and security standards Think like an owner Support budgeting, forecasting, and labor management within the Front Office department Monitor departmental performance against key operational and guest experience targets Identify operational challenges early and implement practical solutions Act as Manager on Duty when required, providing leadership across the hotel and supporting colleagues to deliver exceptional guest experiences What we're looking for A confident and inspiring hospitality leader with proven Front Office management experience in a fast-paced, guest-focused hotel environment. You'll be highly visible, service-driven, and passionate about developing teams while maintaining exceptional operational standards. You’ll bring: Previous leadership experience within a hotel Front Office environment Strong knowledge of hotel operations and property management systems Excellent problem-solving and decision-making skills The ability to remain calm, positive, and effective in a dynamic, high-volume environment A collaborative leadership style and a commitment to coaching and developing others Outstanding communication skills and attention to detail If you're passionate about creating memorable guest experiences and leading a high-performing Front Office team in one of New York City's most exciting hotel environments, we'd love to hear from you. $70,000.00 per year At Hotel Park Ave we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. Medical, Dental & Vision Insurance (for full-time employees) 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays. Company Paid Life Insurance 1.5X annual salary #J-18808-Ljbffr Hotel Park Ave