Retail Assistant Manager

POSITION SUMMARY Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping, and quality control processes. Manages the store in the absence of the Store Manager. Performs all functions normally performed by the team member. GENERAL DUTIES AND RESPONSIBILITIES Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Evaluates the efficiency and productivity of team members in creating positive customer experiences Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction Creates a customer‑focused environment in all areas of the store (production, retail, self‑service, and shipping) and monitors the store to ensure a clean and professional environment Establishes and manages a process for customer flow in the store to improve service experience and ensure customers’ needs are met quickly and quality products are delivered Provides training and development of team members on assigned shifts by monitoring goals and providing feedback Interviews job applicants, complies with all company hiring policies, and assists Store Manager with hiring of team members Coaches, counsels and provides feedback to team members on their performance to ensure adherence to company policies and standards Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed Oversees shipping‑related services and activities Communicates with the Store Manager and team members on daily/weekly/monthly goals, performance versus plan, key performance metrics, customer issues and company initiatives Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls Assists Store Manager in reviewing and transmitting payroll and daily close‑out of POS Performs all other administrative duties as needed or requested, including scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering and receiving supplies and inventory controls MINIMUM QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent education 1+ year of related experience, prior supervisory experience preferred For new hires, must meet all FedEx Office employment qualifications in force at the time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business; this includes regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position PAY $21.75 – $26.68 per hour BENEFITS AND COMPENSATION The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement. Pay transparency information is available upon request. LEGAL AND EQUAL OPPORTUNITY STATEMENTS California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment screening requirements defined by the Transportation Security Administration for positions requiring security identification display area access and other applicable laws and regulations. FedEx Office is an Equal Opportunity Employer including veterans, people with disabilities, and all other protected categories. The organization will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process if requested. Applicants who require reasonable accommodations may contact View email address on click.appcast.io. Applications will be considered for all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. The existence of a criminal record is not an automatic or absolute bar to employment and will be considered individually based on a variety of factors. #J-18808-Ljbffr