Data Governance Analyst

Job Description This role is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist will focus on resolving data, system, and process discrepancies that impact customer information and downstream operations. The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable, aligned, and scalable. Position Performance Measures Customer Data Accuracy Rate (%) - Target: ≥ 98% accuracy across key attributes (billing, shipping, pricing, tax, hierarchy) SOP Compliance Rate (%) - Adherence to defined customer data governance processes Number of audit gaps identified in customer domain processes Approval Cycle Time - Time taken for customer data creation/modification approvals Customer Domain Initiative Success Rate (%) - % of initiatives delivered on time and meeting defined objectives Dependency Risk Mitigation (%) - % of risks/issues proactively identified and mitigated Responsibilities Customer Domain Ownership & Integrity Own the accuracy and consistency of customer data across systems and platforms Ensure alignment of customer records, hierarchies, and attributes across all touchpoints Identify and resolve data discrepancies, duplication, and inconsistencies Issue Resolution & SWAT Execution Act as part of a CX SWAT team to investigate and resolve critical customer domain issues Perform root cause analysis on system, data, and process-related defects Drive quick resolution in collaboration with cross-functional teams Data Governance & Controls Establish and enforce data standards, definitions, and governance practices for the customer domain Define and monitor data quality rules, validations, and controls Partner with IT and data teams to ensure proper system configurations and data flows Initiative Oversight (Customer Domain) Review all in-flight initiatives impacting customer data and systems Ensure changes align with defined data standards and do not introduce inconsistencies Act as a gatekeeper for customer domain-related changes Cross-Functional Coordination Collaborate with product, engineering, operations, finance, and vendor teams Ensure consistent understanding and usage of customer data across functions Drive accountability for data quality and issue resolution Monitoring & Reporting Track and report on data quality metrics (accuracy, completeness, duplication, error rates) Proactively identify risks and trends impacting customer data integrity Provide regular updates to leadership on issue status and improvements Process Standardization & Improvement Define and document standard operating procedures for customer data management Identify opportunities to streamline processes and reduce manual intervention Drive continuous improvement in customer domain operations Other duties as assigned Skills and Requirements 3+ years of experience in data management, business analysis, operations, or customer domain roles Strong understanding of master data management (MDM) and data governance principles Proven experience in data quality management, reconciliation, and issue resolution Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments Strong analytical and problem-solving skills with attention to detail Excellent communication and stakeholder management skills Experience in Agile/Scrum environments preferred Retail or distribution industry experience is a plus We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: #J-18808-Ljbffr