HR Associate Services Analyst

CNO Financial Group, Inc. (NYSE: CNO) is a leading insurance and financial services company focused on securing the future of middle‑income America. Through brands such as Bankers Life, Colonial Penn, Optavise, and Washington National, CNO delivers life and health insurance, annuities, financial services, and workforce benefits to more than 3.3 million policyholders, supported by $38.3 billion in total assets. With a strong financial foundation, national presence, and a culture rooted in integrity, excellence, and people‑first values, CNO offers meaningful opportunities for professional growth and impact across its U.S. locations, including its headquarters in Carmel, Indiana. This position is not eligible for sponsorship. CNO Financial Group’s Human Resources Department is hiring an Associate Services Analyst to provide daily support for Human Resources by coordinating associate inquiries via MyHR service center (questions, complaints, and escalations), leave & accommodation administration, unemployment coordination, and other administrative duties with a focus on associate experience and service mindset. Core responsibilities and deliverables: Reviewing all Tier 1 and 2 MyHR requests while escalating all other requests to ensure responses are provided in a timely manner. Proactively supporting the goal to build and maintain a knowledge base related to Tier 1 and 2 requests. Manage the Labor Law Poster Program, including completion of assigned audits. Auditing all employment-related documents (i.e., new hire documents/agreements) to identify gaps, inconsistencies, errors, incomplete information, and unsigned/missing documents. Checking/confirming understanding with peers and participates and supports regulatory audits. Handling Leave & Accommodation administration (inclusive of routine interaction with vendor) and Unemployment administration (inclusive of routine interaction with vendor). Coordinating wage garnishments and employment records with internal stakeholders. Participating in the development and delivery of training, including New Hire orientation. Documenting and streamlining processes owned processes, leveraging technology and identifying training opportunities to enhance first-touch resolution. Skills, Knowledge and Abilities: Maintain empathy, confidentiality, and discretion in handling sensitive information. Are a strong communicator with the ability to explain unfamiliar processes to associates. Possess exceptional organizational skills and are capable of successfully handling multiple tasks to completion. Can identify and communicate areas for improvement within processes. What you need (Minimum requirements): Bachelor's Degree Human Resource Management or a related field. Working knowledge of leaves of absence and ADA accommodations, state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRB, Title VII, etc. Working knowledge of MS Office (Word, Excel, PowerPoint).One year of related work experience. Candidate location in Central or Eastern US time zone is preferred OR willingness to work Central or Eastern time zone business hours. What will set you apart (Preferred experience): Two years of relevant work experience. HR Platform Workday experience. Process improvement/Experience analyzing trends and recommending solutions preferred. CNO Financial Group offers the following benefits for this position, subject to applicable eligibility requirements: Medical, Dental, and Vision insurance 401(k) retirement plan with company match Company-paid life insurance Short-term & long-term disability insurance Paid time off and 10 corporate holidays Paid parental leave Company-paid life insurance CNO supports a flexible work environment and encourages associates to work where they are most productive. This position may work fully remote from any US-based location, provided they are able to work Central or Eastern Time hours. All work must be performed within the United States, and occasional travel to corporate offices may be required. Associates living within 60 miles of a corporate office (Carmel, IN or Chicago, IL) have access to work from that location as needed. #J-18808-Ljbffr